[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Hotel Name] [Hotel Address] [City, State, ZIP Code] Subject: Incident Report for Hotel Room Theft at [Hotel Name] Dear [Hotel Management], I hope this letter finds you in good health and high spirits. I am writing to bring to your attention an unfortunate incident of theft that occurred during my recent stay at your esteemed hotel, [Hotel Name], located in the beautiful state of Hawaii. I was a guest at your hotel from [Check-in Date] to [Check-out Date], and during my stay, my hotel room ([Room Number]) was unlawfully entered and my personal belongings were stolen. It is with great disappointment that I must report this incident and seek appropriate assistance in dealing with the repercussions caused. The stolen items include: 1. [List of stolen items, including their descriptions, estimated value, and any identifying marks or serial numbers] Upon discovering the theft, I immediately reported the incident to the hotel staff at the front desk. I appreciate the prompt response and professional approach exhibited by your staff members, who provided me with an incident report form for completion. I duly completed the form and submitted it to the front desk. In light of the incident, I kindly request that the hotel management undertake the following actions: 1. Initiate a thorough investigation into the theft incident, utilizing all available resources, including CCTV footage, to identify the perpetrator(s) and recover the stolen items. 2. Liaise with law enforcement agencies, such as the local police department, to report the theft and provide any necessary information required for a successful investigation. 3. Keep me informed about the progress of the investigation and any developments regarding the recovery of the stolen items. 4. Cooperate fully with any insurance claims I may need to file in order to recover the value of the stolen items. 5. Implement additional security measures, such as enhanced surveillance systems or strengthened room locks, to prevent similar incidents from occurring in the future. 6. Offer a sincere apology for the inconvenience and distress caused by this incident, along with appropriate compensation for the value of the stolen items. Please note that it is imperative for me to receive a written response to this letter within [reasonable timeframe, e.g., 14 days] to ensure that appropriate actions are being taken to address the theft and its consequences. I expect your cooperation and assistance in resolving this matter as swiftly and efficiently as possible. I have attached copies of the incident report I submitted, as well as receipts, photographs, or any other relevant documentation that may aid in the investigation and subsequent insurance claims process. Hawaii, renowned for its breathtaking landscapes and warm hospitality, has always been my preferred holiday destination. However, this unfortunate incident has marred my experience at your otherwise reputable establishment. I sincerely hope that adequate measures will be taken to rectify the situation and restore my trust in [Hotel Name]. Thank you for your attention to this matter. I eagerly await your prompt response. Sincerely, [Your Name]
Hawaii Sample Letter for Hotel Room Theft
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How to fill out Hawaii Sample Letter For Hotel Room Theft?
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The luxury hotel and spa guide Wellness Heaven surveyed 1,157 hotels to determine what the most commonly stolen items are. The top five: towels, bathrobes, hangers, pens, and cutlery.
Comprehensive room check before guests' checkout.Make use of technology.Keep an inventory rate list in every room.Don't forget to scan the visitors.Imprint your brand on inventory.Cleaning occupied room in presence of guests.Install CCTV in BOH areas.Immediate scanning of staff.
Hotels can be held liable when hotel guests who are on their property are injured, or have their personal property stolen. There is a common law innkeeper's duty which states that innkeepers (hotel owners) are responsible for injuries to and theft from their guests.
According to the concept of constructive bailment, there is an automatic and involuntary legal duty that requires a hotel to retain and safeguard lost or misplaced items of value that are discovered by or turned in to its staff. Such items must be reported and handled according to the hotel's lost and found procedures.
The first and most important step is to report the theft or loss first to hotel management and then to the police. You'll most likely need to provide a formal police report to file with a travel insurance claim, said Stan Sandberg, the co-founder of travel insurance comparison website TravelInsurance.com.
But Paul Frederick, the former vice president of global security for Starwood, who now runs his own firm, tells Conde Nast Traveler that, in his experience, 90 percent of theft is in public areas, and just 10 percent occurs in rooms.
Persuade the guest to not make any official theft complain to prevent a bad reputation.Check CCTV cameras to find the real thief.If the robbed guest is adamant to register the complain, then provide full cooperation.If possible, offer to reimburse the robbed guest.More items...?
Hotels and motels can purchase what is known as innkeeper's insurance. This is an insurance policy that pays for loss or damage to a guest's property while on the hotel premises and in their possession. It is a policy especially for any business that provides lodging.
Articles 2000 and 2001 provide that they can be held liable under all circumstances that do not fall under the definition of force majeure, and of course, when the loss is not caused by the guests and or their companions themselves or by the nature of the items themselves (Art.
If you're ever in a similar situation, try these tactics to reach a resolution with your hotel.How did a thief get our luggage?Spoiler alert: Just buy trip insurance.Be proactive and demand action.Feeling victimized is stressful but stay calm.Explain what you need.Consult your packing list.File a police report.More items...?
