Dear [Recipient's Name], I am writing to sincerely apologize for the error that occurred in our recent advertisement promoting Hawaii as a travel destination. We deeply regret any inconvenience or confusion caused by this mistake and would like to take this opportunity to rectify the issue. In the San Francisco Tribune issue dated [Date], we published an advertisement that unintentionally contained incorrect information regarding accommodation packages in Hawaii. We acknowledge our oversight in proofreading the content and assure you that immediate steps have been taken to prevent such errors from occurring in the future. First and foremost, we want to assure you that we value your trust and are committed to providing accurate and reliable information to all our valued customers. We have taken strict measures to ensure our staff is well-trained in proofreading and fact-checking to prevent any future discrepancies. Furthermore, we understand that the incorrect advertisement may have led to disappointment or inconvenience for those planning trips to Hawaii. To address this, we are offering a sincere apology along with a special discount of 15% on all accommodation packages in Hawaii to anyone who was affected by this mistake. This discount will be applicable for bookings made within the next 30 days using the promotional code "HAWAII15". Our team has corrected the error in subsequent advertisements and updated information on our website to accurately reflect all package details and offerings. We encourage you to visit our website or get in touch with our customer service team for any further inquiries or clarifications. Once again, we deeply regret the error in our advertisement and apologize for any inconvenience caused. We value your patronage and trust in our services and will continue to strive for excellence in providing accurate and reliable information to our esteemed customers. Thank you for your understanding and continued support. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information]
Hawaii Sample Letter for Apology for Error in Advertisement
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