Dear [Customer/Client], Subject: Apology for Accounting Errors and Past Due Notices We hope this letter finds you in good health and high spirits. On behalf of [Company/Organization Name], we deeply regret the inconvenience caused by the recent accounting errors and the inadvertent sending of past due notices. We would like to take this opportunity to express our sincerest apologies for any confusion, frustration, or inconvenience this may have caused you. [Company/Organization Name] is committed to providing our valued customers/clients with accurate and timely accounting services. Unfortunately, due to unforeseen circumstances, we discovered errors in our accounting system that resulted in incorrect invoicing and incorrect past due notices being sent to some of our customers/clients. We understand the importance of maintaining transparent and error-free financial records, and we are working diligently to rectify the situation promptly. Our dedicated accounting team is in the process of conducting a thorough review of all accounts affected by these errors to ensure that appropriate actions are taken. We are actively updating our accounting system and are implementing enhanced measures to prevent such errors from occurring in the future. Please be assured that these errors were purely unintentional, and we are doing everything within our power to resolve them as swiftly as possible. To rectify any inconvenience caused, we have already taken the following steps: 1. Immediately halted the sending of any past due notices until the issue is resolved. 2. Initiated a comprehensive audit of all affected customer/client accounts. 3. Assigned additional resources to expedite the review and correction process. 4. Established a dedicated helpline ([Phone Number]) to address any concerns, answer queries, and provide further assistance. We understand that the errors might have caused unnecessary stress, and we deeply regret any negative impact they may have had on your business operations. Rest assured, all overdue balances and associated fees resulting from the errors will be fully adjusted or waived. We appreciate your patience and understanding throughout this process. Our team is committed to providing you with regular updates on the progress made to resolve these issues. We sincerely apologize for any frustration or inconvenience you may have experienced, and we are grateful for your continued trust and support. If you have any questions or need any further information, please do not hesitate to contact our dedicated helpline at [Phone Number] or email us at [Email Address]. Our team will be more than happy to assist you, clarify any concerns, and work towards a satisfactory resolution. Once again, please accept our heartfelt apologies for the errors and past due notices. We value your business and appreciate the opportunity to serve you. Thank you for your understanding and cooperation. Sincerely, [Your Name] [Your Title/Position] [Company/Organization Name]
Iowa Sample Letter for Apology for Accounting Errors and Past Due Notices
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