Sample Letter for Apology to Customer for Accounting Error in Idaho: [Your Name] [Your Company Name] [Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP] Dear [Customer's Name], Subject: Apology for Accounting Error and Resolution I hope this letter finds you in good health and high spirits. I am writing to express my sincere apologies for the recent accounting error regarding your account with our company. It has come to our attention that an oversight occurred, resulting in an incorrect charge or discrepancy on your invoice. At [Your Company Name], we take pride in maintaining accurate and transparent accounting practices. We deeply regret any inconvenience or frustration this may have caused you. Rest assured, we have thoroughly investigated the matter and have already taken corrective actions to prevent similar errors from happening in the future. Upon discovering the error, our dedicated accounting team promptly rectified the mistake and made the necessary adjustments. You will find the updated invoice attached to this letter. Furthermore, to compensate for any inconvenience caused, we have applied a [percentage or monetary amount] discount on your current outstanding balance. We understand the importance of providing exceptional customer service and maintaining your trust. Our team is continuously implementing measures to improve our internal systems and ensure such errors are minimized. We assure you that your satisfaction remains our highest priority. We highly appreciate your cooperation and understanding throughout this process. If you require any further clarification or have any additional concerns, please do not hesitate to contact our customer service team at [phone number] or [email address]. Our representatives are ready to assist you with any questions or issues you may have. Once again, please accept our sincerest apologies for any inconvenience caused. We appreciate your continued patronage and look forward to serving you with the highest level of professionalism and accuracy in the future. Thank you for your understanding. Sincerely, [Your Name] [Your Company Name]