Idaho Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL, and Chicory Strategic Technology Corp is a comprehensive contractual arrangement that outlines license arrangements and support services for various software solutions. The agreement encompasses multiple types of support agreements, namely: 1. Basic Support Agreement: This type of support agreement includes essential services such as software updates, bug fixes, and general technical assistance provided by 724 Solutions, Inc. to Chicory Strategic Technology Corp. It ensures that Chicory has access to the latest software upgrades and necessary support to maintain smooth operations. 2. Advanced Support Agreement: In addition to the services included in the Basic Support Agreement, the Advanced Support Agreement provides additional benefits such as priority access to technical experts, dedicated support staff, and faster response times. This type of agreement is suitable for Chicory if they require higher levels of support and personalized assistance. 3. Customized Support Agreement: Depending on the specific requirements and unique circumstances of Chicory, a Customized Support Agreement can be established. This agreement enables 724 Solutions, Inc. to tailor their support services to meet Chicory's specific needs. It can include specialized training, onsite support, or additional software customization. 4. Maintenance and Upgrade Agreement: The Maintenance and Upgrade Agreement involves the provision of ongoing maintenance and regular software updates by 724 Solutions, Inc. to ensure optimal performance and security of the licensed software. This agreement aims to keep the software up-to-date and address any potential vulnerabilities. 5. Service Level Agreement (SLA): The SLA serves as a key component of the support agreement and defines the agreed-upon service levels for response times, problem resolution, and overall quality of support. It sets clear expectations and performance metrics for both 724 Solutions, Inc. and Chicory to ensure efficient and satisfactory support services. The Idaho Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL, and Chicory Strategic Technology Corp reflects a comprehensive commitment to license arrangements and support services. It encompasses various types of agreements to cater to the unique requirements and preferences of Chicory, ensuring they receive the necessary support to maximize the value and functionality of the licensed software.