The Illinois Notice of Mandatory Mediation (NORM) is a legal document that must be served to a defendant in a civil lawsuit prior to the filing of a motion for summary judgment. This document informs the defendant of their obligation to attend a mandatory mediation session with the plaintiff before the case can proceed to trial. The purpose of the mediation session is to attempt to resolve the dispute without the need for a trial. The NORM is part of the Illinois Alternative Dispute Resolution Act and must be served to the defendant within 90 days of the filing of the lawsuit. The document must be served either in-person or through certified mail. It is important that the document is served in a timely manner, as failure to do so may result in dismissal of the case. There are two types of Illinois Notice of Mandatory Mediation: one for general civil cases and another for medical malpractice cases. The general civil NORM requires the defendant to appear in person at the mediation session, while the medical malpractice NORM allows for the defendant to attend via video conference.