Illinois CUSTOMER SERVICE Questionnaire is a survey designed to help businesses in Illinois assess and improve customer service performance. It is a set of questions that helps identify areas of customer service that need improvement, and provides feedback on how customers perceive their experience. The questionnaire covers topics such as customer satisfaction, customer service staff competency, responsiveness, quality of service, and problem resolution. The Illinois CUSTOMER SERVICE Questionnaire comes in two forms: a standard version, and a customized version that can be tailored to meet the specific needs of the business. The standard version includes questions about customer service staff training, customer service policies and procedures, customer feedback systems, customer problem resolution, and other topics. The customized version allows the business to create questions specific to their organization. Both versions of the Illinois CUSTOMER SERVICE Questionnaire are designed to provide businesses with valuable insights into customer service performance. The questionnaire is an effective way to measure customer satisfaction, identify areas of improvement, and provide actionable feedback to ensure the highest level of customer service.