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To write a chargeback rebuttal letter, you need to concisely outline your information, the cardholder's claim, your case and evidence, and your desired outcome. This should be contained in a letter no longer than one or two pages, at most.
If you gave the fraudster your bank account number or routing number, contact your bank or credit union immediately. You may need to close the account and open a new one. Social security number. Go ahead with a fraud alert or credit freeze and report your information stolen at the FTC's identitytheft.gov website.
Your letter should identify each item you dispute, state the facts, explain why you dispute the information, and ask that the business that supplied the information take action to have it removed or corrected. You may want to enclose a copy of your report with the item(s) in question circled.
What should I do if there are unauthorized charges on my credit card account? Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s). You may notify the bank in person, by telephone, or in writing.
Fortunately, most major card networks have a ?zero liability? policy that ensures you will not be held responsible for fraudulent charges. And federal law limits your losses for unauthorized credit card use to $50.
In short, consumers are rarely liable for credit card fraud. The merchant that processed the transaction or the bank that issued the card is usually liable for the charge.
Transactions not made by you or anyone authorized to use your account are fraudulent, and federal law protects your money. Banks must refund you in certain circumstances, but the longer you wait to notify them, the more likely your bank won't refund stolen money.
If you report a fraudulent charge within two days, you can't be held responsible for more than $50 in charges. Keep in mind that you have 60 days to dispute the transaction or else you could be stuck paying for it.