Kansas Sample Letter for Complaint about a Product from a Long Time Customer

• Category: Letters - Nonlegal - Complaints
• State: Multi-State
• Control #: US-0140LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Dear [Company Name], I am writing as a long-time customer of your products and services to express my deep disappointment and frustration with a recent purchase. As someone who has been loyal to your brand for several years, I expected a certain level of quality and customer satisfaction, but unfortunately, my recent experience has been far from satisfactory. The product in question is [product name], which I purchased from your [store/website] on [date]. The main issue I am facing with this product is [describe the problem in detail]. Despite following the instructions carefully and using the product as intended, it has not lived up to my expectations. Furthermore, I have always appreciated the excellent customer service and prompt response from your team in the past. However, this time, I am deeply disappointed with the lack of assistance I have received regarding this matter. I initially contacted your customer support on [date] and spoke to [customer support representative's name]. After explaining the issue, I was promised a resolution within [timeframe]. Unfortunately, that timeframe has passed, and I have not received any further updates or support. As a long-time customer, I value the relationship we have built over the years. Therefore, I kindly request that you take immediate action to address this complaint and rectify the situation. I propose the following resolutions for your consideration: 1. Replace the defective product with a new one that meets the expected quality standards. 2. Provide a full refund for the product, along with any associated shipping costs. 3. Offer a store credit or gift card as a gesture of goodwill, which I can use towards future purchases. Please understand that this issue has left me with a great deal of dissatisfaction regarding your brand and products. I have always recommended your company to friends and family, but I am now hesitant to continue doing so. Resolving this matter to my satisfaction will not only retain a loyal customer but also restore my faith in your brand and its commitment to customer service. I kindly request a prompt response within [reasonable timeframe, e.g., one week] from the date of this letter. If I do not receive a satisfactory resolution, I regret to inform you that I will have no choice but to escalate the matter further by filing a complaint with appropriate consumer protection agencies and posting negative reviews about my experience on prominent consumer forums and social media platforms. Thank you for your attention to this matter, and I hope for a fair and swift resolution. Sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Phone Number] [Email Address]

Dear [Company Name], I am writing as a long-time customer of your products and services to express my deep disappointment and frustration with a recent purchase. As someone who has been loyal to your brand for several years, I expected a certain level of quality and customer satisfaction, but unfortunately, my recent experience has been far from satisfactory. The product in question is [product name], which I purchased from your [store/website] on [date]. The main issue I am facing with this product is [describe the problem in detail]. Despite following the instructions carefully and using the product as intended, it has not lived up to my expectations. Furthermore, I have always appreciated the excellent customer service and prompt response from your team in the past. However, this time, I am deeply disappointed with the lack of assistance I have received regarding this matter. I initially contacted your customer support on [date] and spoke to [customer support representative's name]. After explaining the issue, I was promised a resolution within [timeframe]. Unfortunately, that timeframe has passed, and I have not received any further updates or support. As a long-time customer, I value the relationship we have built over the years. Therefore, I kindly request that you take immediate action to address this complaint and rectify the situation. I propose the following resolutions for your consideration: 1. Replace the defective product with a new one that meets the expected quality standards. 2. Provide a full refund for the product, along with any associated shipping costs. 3. Offer a store credit or gift card as a gesture of goodwill, which I can use towards future purchases. Please understand that this issue has left me with a great deal of dissatisfaction regarding your brand and products. I have always recommended your company to friends and family, but I am now hesitant to continue doing so. Resolving this matter to my satisfaction will not only retain a loyal customer but also restore my faith in your brand and its commitment to customer service. I kindly request a prompt response within [reasonable timeframe, e.g., one week] from the date of this letter. If I do not receive a satisfactory resolution, I regret to inform you that I will have no choice but to escalate the matter further by filing a complaint with appropriate consumer protection agencies and posting negative reviews about my experience on prominent consumer forums and social media platforms. Thank you for your attention to this matter, and I hope for a fair and swift resolution. Sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Phone Number] [Email Address]