Kansas Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order Subject: Follow-up on Duplicate Order: Urgent Attention Required Dear [Customer Service Representative/Order Processing Team], I hope this email finds you well. My name is [Your Name], and I am writing to address an issue regarding a recent order that I placed with your company. I apologize for any inconvenience caused, but it appears that a duplicate order has been processed unintentionally. Order Details: Order Number: [Order Number] Order Date: [Order Date] Shipping Address: [Shipping Address] Upon reviewing my recent transactions, I noticed that two identical orders have been billed to my account and processed for shipment. This is highly unusual as I only intended to place one order, and I have been charged twice for the same products. I kindly request your assistance in rectifying this error promptly. I have attached a copy of the invoice for your reference, which clearly indicates that the same items were ordered twice. The total amount charged to my credit card is [Total Amount Charged]. I kindly request that you cancel the duplicate order and refund the corresponding amount to my account at your earliest convenience. To help expedite the resolution process, I have highlighted the relevant details below: 1. Duplicate Order Details: — Order Number: [Duplicate Order Number] — Items: [List of duplicated items— - Total Amount Charged: [Duplicate Amount Charged] 2. Correct Order Details: — Order Number: [Order Number— - Items: [List of correct items] — Total Amount Charged: [Correct Amount Charged] I understand that mistakes can happen, and I appreciate your prompt attention to this matter. As a valued customer, I believe in the efficacy of your customer service and trust that you will resolve this issue swiftly, ensuring a seamless resolution without any further inconvenience. In order to avoid any future misunderstandings or complications, I kindly request that you review your order processing system and implement measures to prevent the recurrence of such incidents in the future. This will not only benefit myself but also enhance the overall customer experience. Please confirm your receipt of this email and provide an estimated timeline for the resolution of this matter. I would appreciate regular updates on the progress of my refund and the cancellation of the duplicate order. Thank you for your understanding and prompt attention to this matter. I look forward to your swift resolution, and I trust that this unfortunate incident will not overshadow the positive experience I have had with your company thus far. Should you require any further information or clarification, please do not hesitate to contact me via email at [Your Email Address] or by phone at [Your Phone Number]. Yours sincerely, [Your Full Name] [Your Order Number]

Subject: Follow-up on Duplicate Order: Urgent Attention Required Dear [Customer Service Representative/Order Processing Team], I hope this email finds you well. My name is [Your Name], and I am writing to address an issue regarding a recent order that I placed with your company. I apologize for any inconvenience caused, but it appears that a duplicate order has been processed unintentionally. Order Details: Order Number: [Order Number] Order Date: [Order Date] Shipping Address: [Shipping Address] Upon reviewing my recent transactions, I noticed that two identical orders have been billed to my account and processed for shipment. This is highly unusual as I only intended to place one order, and I have been charged twice for the same products. I kindly request your assistance in rectifying this error promptly. I have attached a copy of the invoice for your reference, which clearly indicates that the same items were ordered twice. The total amount charged to my credit card is [Total Amount Charged]. I kindly request that you cancel the duplicate order and refund the corresponding amount to my account at your earliest convenience. To help expedite the resolution process, I have highlighted the relevant details below: 1. Duplicate Order Details: — Order Number: [Duplicate Order Number] — Items: [List of duplicated items— - Total Amount Charged: [Duplicate Amount Charged] 2. Correct Order Details: — Order Number: [Order Number— - Items: [List of correct items] — Total Amount Charged: [Correct Amount Charged] I understand that mistakes can happen, and I appreciate your prompt attention to this matter. As a valued customer, I believe in the efficacy of your customer service and trust that you will resolve this issue swiftly, ensuring a seamless resolution without any further inconvenience. In order to avoid any future misunderstandings or complications, I kindly request that you review your order processing system and implement measures to prevent the recurrence of such incidents in the future. This will not only benefit myself but also enhance the overall customer experience. Please confirm your receipt of this email and provide an estimated timeline for the resolution of this matter. I would appreciate regular updates on the progress of my refund and the cancellation of the duplicate order. Thank you for your understanding and prompt attention to this matter. I look forward to your swift resolution, and I trust that this unfortunate incident will not overshadow the positive experience I have had with your company thus far. Should you require any further information or clarification, please do not hesitate to contact me via email at [Your Email Address] or by phone at [Your Phone Number]. Yours sincerely, [Your Full Name] [Your Order Number]