Kansas Software Support Agreement

State:
Multi-State
Control #:
US-02489BG
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Description

Computer software consists of instructions or data. Anything that can be stored electronically is software. The storage devices and display devices are hardware.

Software is often divided into two categories: Systems Software includes the operating system and all the utilities that enable the computer to function; and Applications Software includes programs that do real work for users (e.g., word processors, spreadsheets, and database management systems).

The Kansas Software Support Agreement is a legally binding contract between a software developer or provider and a customer in the state of Kansas, outlining the terms and conditions under which software support services are provided. This agreement is crucial in maintaining a smooth relationship between software providers and customers, ensuring efficient delivery of support and assistance throughout the software usage period. The Kansas Software Support Agreement typically includes the following essential components: 1. Parties involved: The agreement first identifies the parties involved, clearly stating the name and contact details of the software provider and the customer. This ensures that both parties have a mutual understanding of their roles and responsibilities. 2. Description of software: The agreement provides a detailed description of the software being supported, including its functionalities, version, and any associated documentation or user manuals. It ensures that both parties are on the same page regarding the software being supported. 3. Support services offered: The agreement specifies the type and extent of support services the software provider will deliver. This can include troubleshooting, bug fixes, feature enhancements, server maintenance, software updates, and timely customer assistance. It is important to mention the communication channels available for support, such as telephone, email, or online ticketing systems. 4. Service level commitments: The agreement may include specific service level commitments, such as response time, resolution time, and availability of support during business hours or on a 24×7 basis. These commitments assure the customer about the level of support they can expect from the software provider. 5. Fees and payment terms: The agreement details the fees associated with the software support services, including any upfront payments, periodic subscriptions, or additional charges for services beyond the agreed scope. Payment terms, such as billing frequency, due dates, and accepted payment methods, are also included. 6. Term and termination: The agreement specifies the duration of the support services, whether it is ongoing or limited to a specific period. It also outlines the conditions under which either party can terminate the agreement, such as breach of terms, non-payment, or non-performance. 7. Intellectual property rights: The agreement addresses the intellectual property ownership of the software and any modifications or enhancements made during the support period. It clarifies that the customer is granted only a license to use the software and not ownership. Types of Kansas Software Support Agreements: 1. Standard Software Support Agreement: This is the most common type of agreement, covering general software support services such as bug fixes, patches, and customer assistance. 2. Premium Software Support Agreement: This agreement offers enhanced support services, including priority response times, dedicated support personnel, and proactive software updates tailored to the customer's specific needs. 3. Customized Software Support Agreement: This type of agreement is tailored to meet the unique requirements of customers with highly specialized software. It may include provisions for additional services, training, and support for specific modules or features. Overall, the Kansas Software Support Agreement establishes a legal framework for software support services, ensuring that both parties' rights, obligations, and expectations are clearly defined to maintain a successful partnership.

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FAQ

Kansas generally does not require sales tax on Software-as-a-Service.

Canned software is considered taxable tangible personal property because it is actually stored on a computer and takes up space on the hard drive. Software licenses are considered licenses to use canned software and constitute tangible personal property, regardless of the method of delivery.

Digital goods may be specifically defined Other states have gone further and passed legislation to specifically define digital goods and describe how they are taxed. These states are: Colorado, Idaho, Kentucky, Nebraska, New Jersey, South Dakota, Tennessee, Vermont, Washington, and Wisconsin.

Sales of canned software - delivered on tangible media are subject to sales tax in Missouri. Sales of canned software - downloaded are exempt from the sales tax in Missouri. In the state of Missouri, the tax is not applicable to the amount which is charged to the customer for any customized software.

A few months later, the Kansas Department of Revenue announced, Kansas can, and does, require online and other remote sellers with no physical presence in Kansas to collect and remit the applicable sales or use tax on sales delivered into Kansas. 2026

Sales Tax Exemptions in KansasAll construction materials and prescription drugs (including prosthetics and devices used to increase mobility) are considered to be exempt. While groceries are not tax exempt, any food that is used to provide meals for the elderly or homebound is considered to be exempt from taxes.

Kansas generally does not tax electronic downloads of digital products. The Kansas Department of Revenue states Digital products, services, and information can be sold and delivered over the Internet. Nontaxable sales include electronic downloads of movies, music, photographs, newspapers, and other similar products.

(I) The sale of software as a service is not subject to tax. The service provider must pay sales or use tax on any tangible personal property used to provide the service that is purchased or used in Missouri.

The sale of electronic data products such as software, data, digital books (eBooks), mobile applications and digital images is generally not taxable (though if you provide some sort of physical copy or physical storage medium then the sale is taxable.)

Kansas Opinion SaaS is Non-Taxable - Avalara. Returns for small business Free automated sales tax filing for small businesses for up to 60 days. No credit card required.

More info

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It is offered by Interactive Media Technologies solely for your personal, non-commercial use. You acknowledge and agree that you receive, for your personal, private, non-commercial use, an exclusive, assignable, revocable license (a “License”).

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Kansas Software Support Agreement