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A specific complaint of improper claims handling or concerns about a workers' compensation insurer can be filed against an insurer on a Form 130. In order for us to investigate your complaint, please complete this form as thoroughly as you can.Mailing details are available on the last page of this form. Refusing to pay claims without conducting a reasonable investigation based on all available information; Insurance companies act in bad faith when they misrepresent an insurance contract's language to the policyholder to avoid paying a claim. The first step to achieving prompt processing of claims is filing claims correctly. Claim forms must be filled out completely and accurately. 1. Complete the complaint form: Tell us what happened, who was involved, and why you think the company or agent is wrong. Visit our CSO Frequently Asked Questions page for help! Are you are a medical provider looking to file a complaint against a health insurance company?