Massachusetts Complaint of Improper Claims Handling Against Insurer is a formal complaint filed by an insured with the Division of Insurance of the Commonwealth of Massachusetts if they feel their insurance company has committed unfair or improper practices when processing their claim. This complaint may include a refusal or delay in paying a claim, a failure to investigate or evaluate a claim properly, a refusal to defend an insured, or any other improper claims handling practice. Types of Massachusetts Complaint of Improper Claims Handling Against Insurer include: Refusal to Pay, Unreasonable Delay, Unreasonable Denial, Unreasonable Settlement Offer, Unfair Claim Investigation, Unfair Claim Evaluation, Unreasonable Claim Reservation, Unfair Claim Adjustment, Unreasonable Claim Denial, Unreasonable Claim Rejection, Unreasonable Claim Delay, Unfair Claim Handling, Unfair Claim Settlement.