Subject: Update to Free Delivery Limitations — Massachusetts Sample Letter Dear [Customer's Name], We hope this letter finds you well. We trust that you have been enjoying our free delivery service in Massachusetts, and we genuinely appreciate your continued support as a valued customer. We are reaching out today with an important update regarding our free delivery limitations, which we believe will benefit all parties involved. Our aim is to ensure transparency and clarity while providing an optimal customer experience. As of [Effective Date], we have implemented new guidelines to our free delivery service in Massachusetts. These changes are designed to streamline operations and optimize our resources, allowing us to offer sustainable and efficient services to all of our customers. We kindly request your attention to the following adjustments: 1. Revised Distance Limit: In order to manage our delivery operations effectively, we have modified the distance within which we provide free delivery. Customers within a recorded radius of [New Distance Limit] from our Massachusetts store will continue to enjoy our complimentary delivery service. Please note that if your location falls outside this radius, additional charges may apply. 2. Minimum Order Value: To cover the costs associated with our delivery infrastructure and ensure viability, we have set a minimum order value for qualifying for free delivery. Starting from [Effective Date], orders amounting to [New Minimum Order Value] or above will qualify for free delivery within the designated distance limit mentioned above. Types of Massachusetts Sample Letters for Free Delivery Limitations Change: a. Residential Customers: This type of letter is intended for our valued residential customers, notifying them about the changes in the free delivery limitations in Massachusetts. It highlights the revised distance limit and minimum order value while expressing gratitude for their continued patronage. b. Business Clients: This particular sample letter caters to our business clients operating within Massachusetts. It outlines the adjustments made to our free delivery service and emphasizes how these changes will further enhance mutual benefits. It also highlights any specific considerations that might apply to certain business sectors. c. Retail Partners: In this sample letter, we address our retail partners in Massachusetts, providing them with detailed information about the updated free delivery limitations. We emphasize the importance of this alteration in our delivery service and how it aligns with our commitment to offer sustainable and efficient services that benefit not only our customers but also our valued partners. Please note that these sample letters serve as a template to help communicate the change in free delivery limitations effectively. We encourage you to tailor the letter according to your specific business requirements, considering factors such as the nature of your business, clientele, and any unique considerations that might apply. We value your understanding and cooperation in adapting to these necessary changes. Should you have any questions or require further clarification, our dedicated customer service department is readily available to assist you. Thank you once again for choosing us as your preferred provider. We remain committed to offering you the highest quality products and services while striving to improve your overall experience. Warm regards, [Your Name] [Your Title] [Company Name] [Contact Information]