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As per the law, maintenance of the rented property is a joint responsibility between the tenant and the renter. This is often defined in the rental agreement. For example, repairs of provided amenities, especially during the move, is handles by the owner.
The landlord is given five days from the date of notice to begin repairs or to contract for outside services and 14 days to substantially complete all necessary repairs. (The inspecting agency or court may shorten this time frame.)
This may include dangerous hazards, like infestations, holes in the floors or walls, exposed electrical, or a broken furnace in the winter. Non-working cable television or out-of-date appliances typically do not make a rental uninhabitable, unless there is a dangerous condition associated with them, such as a gas leak.
Although landlords are responsible for the majority of serious repairs to a property, tenants also have certain responsibilities when it comes to carrying out repairs and maintaining their home. Repairs that tenants are responsible for include: Damage to the property caused by themselves, their family or their guests.
To bring a lawsuit under the Consumer Protection Act, you must sue the landlord within 4 years of when the landlord's unfair or deceptive act occurred. If other tenants are also affected or injured by the landlord's unfair or deceptive acts, you can bring a class action lawsuit against her.
You can't be forced to do repairs that are your landlord's responsibility. If you damage another tenant's flat, eg if water leaks into another flat from an overflowing bath, you're responsible for paying for the repairs. You're also responsible for paying to put right any damage caused by your family and friends.
It says landlords should fix major problems within two weeks if they pose a threat to a tenant's health and security, such as a broken boiler in the depths of winter.
In addition, the Massachusetts Communities and Development Housing Services Program or the local housing court can help resolve a dispute between a landlord and a tenant. If you need help, please contact the Attorney General's Consumer Hotline at (617) 727-8400.