Massachusetts Sample Letter for Refusal to Accept Late Return of Merchandise
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How to fill out Sample Letter For Refusal To Accept Late Return Of Merchandise?
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FAQ
Dear Sir/Madam, I am writing this letter to request a full refund for the clothes I ordered from your store. I had got a lot of reviews which is why I ordered a few cloth materials worth Rs. 20,000 for my painting business.
Use active language in your communication. Instead of saying Your case has been investigated and The refund can't be provided, go for I have carefully looked into your situation and We can't issue a refund according to our policy. Make sure to show your customer that you've really investigated the case.
Subject: Requesting a refund of my payment.Dir Sir or Madam,This letter serves as a formal request for a full refund on the product that I bought from your company, through your Online Store.I read your terms and conditions, and I am well aware that customers are entitled to a full refund for a defective product.More items...
Call or send an email that outlines your resolution. If you won't refund their money, explain why in clear, non-judgemental language. Keep your emotions out of it. If you will refund their money, apologize briefly for their unhappiness and tell them when and how they'll receive the refund.
How to write a denial letterRestate the request. To prevent unnecessary confusion, restate the request your employee made in a few brief sentences.Be specific. Provide a specific reason for your denial.Offer an alternative if possible.Remain polite and professional.
Express polite regret, but state clearly that you are declining the request and provide the reason in your main paragraph. Cite a specific company policy to justify your decision whenever possible.
Dear , We regret to inform you that we have a no refund policy and cannot issue a refund for the product you have purchased on . While we understand that this is an inconvenience for you, our company policy states that an item purchased is eligible for a refund up to 10 days after its delivery.
Refund Request LetterWhy Is It Important?Ask for a refund in a polite and formal language.Include details about the productwhat was purchased, when, and what the price was.Explain why you want to return the item.Mention relevant aspects of the transaction such as dates and place of delivery.
StepsLet the customer know you understand his or her position or that you have given his or her complaint serious consideration.Present an explanation of why you are unable to approve his or her request.If possible, offer the reader an alternate plan or suggest a compromise.Close on a positive note.
