Subject: Massachusetts Sample Letter for Hotel Room Theft — Reporting an Incident Dear [Hotel Manager's Name], I hope this letter finds you well. I am writing to inform you about a distressing incident that occurred during my stay at [Hotel Name] in Massachusetts, where a theft took place in my hotel room. I kindly request your immediate attention and cooperation in addressing this matter. Furthermore, I arrived at [Hotel Name] on [Arrival Date], and I was assigned room number [Room Number]. Unfortunately, on [Date of theft], I discovered that several valuable items were missing from my room, including [List stolen items e.g., electronic devices, jewelry, cash, etc.]. This incident has left me deeply troubled and concerned about the safety and security measures provided by the hotel. I took every precaution to ensure the safety of my belongings during my stay, including keeping my room locked at all times and utilizing the room safe for particularly valuable items. It is disheartening to know that despite these measures, my personal property was compromised. In light of the theft, I promptly reported the incident to the hotel reception on [Date of Incident Reporting]. I was informed that a formal investigation would begin and appropriate action would be taken to provide resolution and prevent similar incidents from occurring in the future. As a guest, I expected my stay at [Hotel Name] to be secure and free from such unfortunate incidents. I understand that theft can happen anywhere, but it is crucial for the hotel management to take immediate action to ensure the protection of its guests and their personal belongings. I kindly request the following actions to be taken in response to this incident: 1. Conduct a thorough investigation: I expect the hotel to investigate the matter promptly, including reviewing any available CCTV footage or other relevant evidence to identify the perpetrator or any suspicious activities regarding my room during my stay. 2. Inform the authorities: The theft should be reported to the local police department immediately to facilitate their investigation and increase the chance of recovering the stolen items. 3. Assist with the insurance claim: I will be filing a claim with my insurance company for the stolen items. To process my claim smoothly, I would appreciate your assistance in providing any necessary documentation or support required by the insurance company. 4. Review and enhance security measures: It is important for the hotel to thoroughly evaluate their existing security protocols and implement necessary improvements to prevent any future instances of theft. This includes ensuring the functionality and reliability of room locks, security cameras, and hiring trustworthy staff members. 5. Provide compensation: The stolen items have not only resulted in a financial loss but also caused significant inconvenience and distress. I kindly request compensation for the stolen items as well as reimbursement for any related costs incurred due to this incident. Please be aware that the theft incident has significantly impacted my perception of your hotel's safety standards. To regain my trust in your establishment, timely action and cooperation in resolving this matter would be greatly appreciated. I will be waiting for your prompt response within [reasonable timeframe] to discuss the progress made in addressing this incident. You can reach me at [your contact details]. Your attentiveness to this matter will be paramount in retaining my confidence in your hotel and ensuring that similar occurrences are prevented in the future. Thank you for your immediate attention and consideration. Sincerely, [Your Name] [Your Contact Details]