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Amazon depends on outsourcing to keep its inventory management efficient and running smooth. For customer service, Amazon outsources their call-center functions (which are different from a sales center), allowing their service to continue around the clock.
There are three main types of outsourcing contracts that you may want to consider: fixed price, target cost contract, and time and materials contract.
The fact is, when cost reduction is the primary objective in an outsourcing initiative, the service provider often achieves that goal within the first two years. But outsourcing is a long-term arrangement, with many contracts having a five- or even 10-year term.
Outsourcing can involve using a large third-party provider, such as a company like IBM to manage IT services or FedEx Supply Chain for third-party logistics services. But it can also involve hiring individual independent contractors, temporary office workers and freelancers.
What is outsourcing in simple words? Outsourcing is the practice of hiring a third-party company or individual to perform tasks or provide services instead of doing the work yourself. It is often used to cut costs or access specialized talent.
Outsourcing has proven to be a valuable strategy for millions of businesses. It not only helps in reducing operational costs but also provides access to specialized services. Companies can leverage the expertise of external providers to enhance their service quality and efficiency.
No matter the contract type, a well formed outsourcing agreement should include: Intellectual property rights. Business process. Detailed description of services. Payment schedule. Insurance requirements. Warranties. Contract terms. Service level agreements.