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If your service has been shut off, or is about to be shut off, you should call the DPU directly at (617) 737-2836 or toll free at (877) 886-5066. If you have a complaint involving a renewable energy facility, please use this form instead.
Eversource's Board of Trustees oversees the business affairs and management of the company. The Board currently consists of 12 Trustees, only one of whom, Joseph R. Nolan, Jr., our Chairman, President, and Chief Executive Officer, is a member of management.
The Department of Public Utilities (DPU) regulates investor-owned electric and gas companies in Massachusetts, along with some privately-owned water companies.
The Department of Public Utilities (DPU) oversees investor-owned electric power, natural gas, and water companies in Massachusetts. In addition, the DPU regulates the safety of bus companies, moving companies, and transportation network companies. We also oversee the safety of natural gas pipelines.
"We are a regulated monopoly, and we're allowed a fair return, and there is a cost to service. We make our case to the state Department of Public Utilities. They review it and if it's appropriate, then the rates take effect."