Maryland Sample Letter for Complaint about a Product from a Long Time Customer

• Category: Letters - Nonlegal - Complaints
• State: Multi-State
• Control #: US-0140LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Unsatisfactory Product — Urgent Attention Required Dear [Customer Support Team], I am writing to express my deep disappointment with the recent experience I had with one of your products and to formally lodge a complaint. As a loyal customer of long-standing, my relationship with your company has been built upon trust and satisfaction. However, the recent incident has left me concerned and in need of immediate resolution. On [specific date], I purchased your [product name] from [store/online platform]. I have been using your products for several years now and have always found them exceptional in terms of quality and reliability. Therefore, it is with great regret that I report my dissatisfaction with this particular purchase. Upon receiving the product, I noticed several noticeable defects, rendering it unusable in its intended manner. [Describe the issues in detail, providing accurate and specific examples]. This level of poor workmanship is astounding and raises doubts about the quality control measures employed at your esteemed company. To rectify the situation, I kindly request a prompt replacement or full refund for the defective product, as per consumer rights and protections offered in the state of Maryland. As a long-time customer, I have always felt supported and valued by your organization, thus I strongly believe that you will take immediate action to address this matter. In addition to the notable inconvenience caused, I have also incurred unexpected expenses related to returning the product. Therefore, I kindly request that you include provisions for reimbursing the return shipping charges in your resolution, supporting the principles of fair customer service. While this issue has undoubtedly tarnished my perception of your brand, I trust that this unfortunate incident does not represent your company's standard practices. I have faith that you will take this complaint seriously and address it in a timely and satisfactory manner, thereby reaffirming my trust in your products and brand. Please consider this letter as a formal complaint and treat the matter with the urgency it deserves. I expect a written response within [set a reasonable timeframe, e.g., 10 business days] to ensure this matter is promptly resolved. Failure to provide a satisfactory resolution will leave me with no choice but to escalate this matter further legally. I have attached a copy of the receipt and additional supporting documents to aid in your investigation and facilitate a faster resolution. I can be reached at [your contact information] should you require any further information. Thank you for your immediate attention to this complaint, and I eagerly await your prompt response. Sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Phone Number] [Email Address] Optional CC: [Better Business Bureau, Consumer Protection Agency, etc.]

Subject: Unsatisfactory Product — Urgent Attention Required Dear [Customer Support Team], I am writing to express my deep disappointment with the recent experience I had with one of your products and to formally lodge a complaint. As a loyal customer of long-standing, my relationship with your company has been built upon trust and satisfaction. However, the recent incident has left me concerned and in need of immediate resolution. On [specific date], I purchased your [product name] from [store/online platform]. I have been using your products for several years now and have always found them exceptional in terms of quality and reliability. Therefore, it is with great regret that I report my dissatisfaction with this particular purchase. Upon receiving the product, I noticed several noticeable defects, rendering it unusable in its intended manner. [Describe the issues in detail, providing accurate and specific examples]. This level of poor workmanship is astounding and raises doubts about the quality control measures employed at your esteemed company. To rectify the situation, I kindly request a prompt replacement or full refund for the defective product, as per consumer rights and protections offered in the state of Maryland. As a long-time customer, I have always felt supported and valued by your organization, thus I strongly believe that you will take immediate action to address this matter. In addition to the notable inconvenience caused, I have also incurred unexpected expenses related to returning the product. Therefore, I kindly request that you include provisions for reimbursing the return shipping charges in your resolution, supporting the principles of fair customer service. While this issue has undoubtedly tarnished my perception of your brand, I trust that this unfortunate incident does not represent your company's standard practices. I have faith that you will take this complaint seriously and address it in a timely and satisfactory manner, thereby reaffirming my trust in your products and brand. Please consider this letter as a formal complaint and treat the matter with the urgency it deserves. I expect a written response within [set a reasonable timeframe, e.g., 10 business days] to ensure this matter is promptly resolved. Failure to provide a satisfactory resolution will leave me with no choice but to escalate this matter further legally. I have attached a copy of the receipt and additional supporting documents to aid in your investigation and facilitate a faster resolution. I can be reached at [your contact information] should you require any further information. Thank you for your immediate attention to this complaint, and I eagerly await your prompt response. Sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Phone Number] [Email Address] Optional CC: [Better Business Bureau, Consumer Protection Agency, etc.]