Subject: Apology and Notice of Accounting Errors and Past Due Balance Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We would like to apologize for the recent accounting errors that occurred in our records and for the past due balance that was mistakenly issued to you. At [Company Name], we strive to maintain accurate and efficient accounting practices ensuring the smooth operation of our business. Unfortunately, we have identified an error in our system that has led to inaccurate calculations and generated incorrect past due notices. We deeply regret any inconvenience and confusion this may have caused. We have already taken immediate action to rectify the accounting errors and have updated our systems to prevent such mistakes in the future. Ensuring the accuracy of our records is of utmost importance to us, and we are committed to guaranteeing this high standard going forward. In light of the error, we want to assure you that your payment history and creditworthiness have not been affected. Your diligent and timely payments have been duly noted, and we deeply appreciate your trust and understanding during this time. However, we understand that receiving a past due notice can be frustrating and can potentially raise concerns. We sincerely apologize for any inconvenience or distress caused, and we want to reassure you that corrective measures have been taken to avoid any repetition of this error. To ensure transparency and clarity, we have enclosed a detailed statement of your account, reflecting the accurate and updated balance owed. Please review the enclosed document for your reference. We encourage you to contact our accounting department at [Phone Number] or [Email address] in case you have any questions or require further explanation regarding the adjustments made. Once again, we apologize for any inconvenience this may have caused. We value your continued patronage and support, and we assure you of our complete dedication to providing you with excellent service and addressing any concerns promptly. Thank you for your understanding and cooperation. We look forward to resolving this matter to your satisfaction. Your prompt attention to this matter is deeply appreciated. Sincerely, [Your Name] [Your Title/Position] [Company Name] Enclosure: Account Statement