Maine Sample Letter for Defective Goods

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• Control #: US-0191LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Subject: Complaint regarding Defective Goods — Request for Refund or Replacement Dear [Recipient's Name], I hope this letter finds you well. I am writing to inform you of the recent issue I have encountered with a product purchased from your company. I am extremely disappointed to report that the goods I received are defective, and I kindly request a prompt resolution. On [Date of Purchase], I purchased [Product Name] from your store, order number [Order Number]. However, upon inspection, I discovered that the item does not function as intended. The specific defect in the product is [describe the defect in detail]. This defect hinders the product's ability to function properly, making it unusable for its intended purpose. To rectify this situation, I kindly request the following resolution options: 1. Refund: I would like to receive a full refund for the defective product. I believe this is a fair course of action considering the quality issues I have encountered. 2. Replacement: Alternatively, I would be willing to accept a replacement unit of the same product if it is guaranteed to be free of any defects. I trust that your company will consider this option as a viable solution. I have attached copies of the purchase receipt, product photographs highlighting the defect, and any other relevant documentation to support my claim. Furthermore, I request that you review these materials thoroughly. Furthermore, I must emphasize that this defect has caused significant inconvenience and frustration to me as a customer. As such, I believe it is essential for your company to take immediate action to address this issue. I expect a swift response from your team regarding the best course of action, preferably within [mention a reasonable timeline, e.g., 10 business days]. In the event that my concerns are not addressed promptly or if I do not receive a satisfactory resolution, I will have no option but to escalate this complaint to the appropriate consumer protection agencies, and I would not hesitate to share my unfortunate experience via online reviews and social media platforms. However, I genuinely hope that we can resolve this matter amicably and avoid any negativity surrounding your company's reputation. Please acknowledge receipt of this letter within [mention a reasonable timeline, e.g., 3 business days] and provide me with written confirmation of how you intend to proceed. You can reach me at [email address] or [phone number] if you require any further information or clarification. Thank you for your immediate attention to this matter, and I anticipate a swift and fair resolution to this unfortunate situation. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Subject: Complaint regarding Defective Goods — Request for Refund or Replacement Dear [Recipient's Name], I hope this letter finds you well. I am writing to inform you of the recent issue I have encountered with a product purchased from your company. I am extremely disappointed to report that the goods I received are defective, and I kindly request a prompt resolution. On [Date of Purchase], I purchased [Product Name] from your store, order number [Order Number]. However, upon inspection, I discovered that the item does not function as intended. The specific defect in the product is [describe the defect in detail]. This defect hinders the product's ability to function properly, making it unusable for its intended purpose. To rectify this situation, I kindly request the following resolution options: 1. Refund: I would like to receive a full refund for the defective product. I believe this is a fair course of action considering the quality issues I have encountered. 2. Replacement: Alternatively, I would be willing to accept a replacement unit of the same product if it is guaranteed to be free of any defects. I trust that your company will consider this option as a viable solution. I have attached copies of the purchase receipt, product photographs highlighting the defect, and any other relevant documentation to support my claim. Furthermore, I request that you review these materials thoroughly. Furthermore, I must emphasize that this defect has caused significant inconvenience and frustration to me as a customer. As such, I believe it is essential for your company to take immediate action to address this issue. I expect a swift response from your team regarding the best course of action, preferably within [mention a reasonable timeline, e.g., 10 business days]. In the event that my concerns are not addressed promptly or if I do not receive a satisfactory resolution, I will have no option but to escalate this complaint to the appropriate consumer protection agencies, and I would not hesitate to share my unfortunate experience via online reviews and social media platforms. However, I genuinely hope that we can resolve this matter amicably and avoid any negativity surrounding your company's reputation. Please acknowledge receipt of this letter within [mention a reasonable timeline, e.g., 3 business days] and provide me with written confirmation of how you intend to proceed. You can reach me at [email address] or [phone number] if you require any further information or clarification. Thank you for your immediate attention to this matter, and I anticipate a swift and fair resolution to this unfortunate situation. Yours sincerely, [Your Name]