[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company/Organization] [Address] [City, State, ZIP Code] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I hope this letter finds you well. I am writing to formally confirm the details of the telephone report I made earlier today regarding a problem I encountered with [product/service] provided by [Company/Organization] based in Maine. I would like to draw your attention to the following incident and share specific details: 1. Date and Time: The conversation took place on [date] at approximately [time]. 2. Nature of Problem: I explained the issue I was facing with [product/service] in a clear and concise manner. [Provide a brief description of the problem encountered]. 3. Reported Parties: I had the pleasure of speaking with [Customer Support Representative's Name] who displayed exceptional professionalism and attentiveness. They diligently listened to my concerns and offered their assistance throughout the conversation. 4. Proposed Solutions: During the call, we discussed various potential solutions to address the problem at hand. [Describe any steps or solutions proposed/recommended by the representative]. 5. Timelines: [If applicable], we agreed upon a specific timeline for resolution or further communication. According to our conversation, I expect an update or resolution within [specify number of business days/hours, if mentioned]. I am writing this letter as a means of confirmation and to maintain a written record of our conversation. It is essential for me to have written documentation of our agreement to ensure effective resolution and avoid any miscommunication. I kindly request that you acknowledge receipt of this letter by signing and returning the enclosed copy to me at your earliest convenience. This will confirm that the details mentioned above accurately represent our conversation. If you require any further information or if there is a need for additional clarification, please do not hesitate to reach out to me via email or phone. I appreciate your prompt attention to this matter and look forward to a satisfactory resolution. Thank you for your cooperation. Sincerely, [Your Name]