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You can enter your complaint online by visiting the consumer complaint form. For more immediate assistance regarding the termination of your utility service, call our Consumer Assistance Hotline at 1-800-452-4699, Monday through Friday, a.m. to p.m.
A complaint may be initiated by calling, writing, or visiting the Commission's office. An Electronic Intake Questionnaire Form may be completed, and submitted online. Alternative formats are made available. An Intake Officer will assist you with drafting a complaint once your form has been reviewed.
Written comments can be submitted using the contact form, emailed to sos.office@maine.gov or mailed to the Secretary of State, 148 State House Station, Augusta, ME 04333-0148.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.
Complaints about telecommunications billing or service issues are processed by the FCC's Consumer Inquiries and Complaints Division and will be served on your provider, which has 30 days to respond directly to you, copying the FCC on its response.
To file a complaint or request mediation, please complete and submit a webform at along with a copy of the contract and any other supporting documents.