[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip Code] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], We hope this letter finds you in good health. Thank you for reaching out to us regarding your request for service on an expired warranty for your [Product Name]. We value your continued trust in our company and understand the importance of addressing your concerns promptly and efficiently. First and foremost, we apologize for any inconvenience caused due to the expired warranty on your [Product Name]. Our team has thoroughly reviewed the details provided in your request, and we would like to outline our response, options, and solutions for you. While your warranty expired on [Warranty Expiration Date], we understand that exceptional circumstances may occur which require assistance even after the expiration period. As a result, we have introduced an Extended Service Program to cater to such situations. This program gives customers like you the option to extend their warranty coverage for an additional period. Under the Extended Service Program, we offer the following options: 1. Essential Coverage Plan: — [Briefly explain the coverage offered under this plan] — [State the cost, if any, associated with this plan] 2. Premium Coverage Plan: — [Briefly explain the enhanced coverage offered under this plan] — [State the cost, if any, associated with this plan] To proceed with either of these plans, kindly fill out the enclosed form and return it to us using the pre-addressed envelope provided. Once we receive your response, our team will process your information and activate the chosen coverage plan. Detailed terms and conditions, along with the commencement date of the extended coverage, will be communicated to you once the enrollment is complete. Alternatively, if you choose not to enroll in the Extended Service Program, we recommend considering our out-of-warranty repair services. Our highly skilled technicians will assess your [Product Name] and provide a comprehensive repair estimate. Please note that expenses related to out-of-warranty repairs will be the responsibility of the customer. We believe these options provide you with flexibility and cost-effectiveness in resolving the service needs for your [Product Name] after the expiration of the standard warranty. Should you have any further questions or require additional assistance, please do not hesitate to contact our Customer Support team at [Customer Support Number] or via email at [Customer Support Email Address]. We are committed to ensuring your utmost satisfaction and aim to resolve your concerns in the most efficient manner possible. Thank you again for choosing [Your Company Name]. We greatly appreciate your continued support and opportunity to serve you. Warm regards, [Your Name] [Your Title] [Your Company Name]
[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip Code] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], We hope this letter finds you in good health. Thank you for reaching out to us regarding your request for service on an expired warranty for your [Product Name]. We value your continued trust in our company and understand the importance of addressing your concerns promptly and efficiently. First and foremost, we apologize for any inconvenience caused due to the expired warranty on your [Product Name]. Our team has thoroughly reviewed the details provided in your request, and we would like to outline our response, options, and solutions for you. While your warranty expired on [Warranty Expiration Date], we understand that exceptional circumstances may occur which require assistance even after the expiration period. As a result, we have introduced an Extended Service Program to cater to such situations. This program gives customers like you the option to extend their warranty coverage for an additional period. Under the Extended Service Program, we offer the following options: 1. Essential Coverage Plan: — [Briefly explain the coverage offered under this plan] — [State the cost, if any, associated with this plan] 2. Premium Coverage Plan: — [Briefly explain the enhanced coverage offered under this plan] — [State the cost, if any, associated with this plan] To proceed with either of these plans, kindly fill out the enclosed form and return it to us using the pre-addressed envelope provided. Once we receive your response, our team will process your information and activate the chosen coverage plan. Detailed terms and conditions, along with the commencement date of the extended coverage, will be communicated to you once the enrollment is complete. Alternatively, if you choose not to enroll in the Extended Service Program, we recommend considering our out-of-warranty repair services. Our highly skilled technicians will assess your [Product Name] and provide a comprehensive repair estimate. Please note that expenses related to out-of-warranty repairs will be the responsibility of the customer. We believe these options provide you with flexibility and cost-effectiveness in resolving the service needs for your [Product Name] after the expiration of the standard warranty. Should you have any further questions or require additional assistance, please do not hesitate to contact our Customer Support team at [Customer Support Number] or via email at [Customer Support Email Address]. We are committed to ensuring your utmost satisfaction and aim to resolve your concerns in the most efficient manner possible. Thank you again for choosing [Your Company Name]. We greatly appreciate your continued support and opportunity to serve you. Warm regards, [Your Name] [Your Title] [Your Company Name]
