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How to Hire a Receptionist Reach qualified candidates with a well-written job description. Carefully screen applications to select the top candidates. Determine the best fit by asking relevant and revealing interview questions.
Look for a candidate who collaborates easily, can give and receive criticism gracefully, and rises above petty office politics. Receptionist duties require equal competence in written, phone and face-to-face communications. Empathy and understanding human behavior are skills the best receptionists excel at.
You'll need: customer service skills. the ability to work well with others. to be thorough and pay attention to detail. administration skills. patience and the ability to remain calm in stressful situations. the ability to accept criticism and work well under pressure. sensitivity and understanding.
Receptionists usually need to have a high school diploma or the equivalent and some office experience. Some positions require advanced skills such as Microsoft Office Suite knowledge or medical terminology familiarity. Some employers also require a typing test before hiring a receptionist.
Employers usually expect good literacy, numeracy and IT skills. They may ask for GCSEs or equivalent qualifications. Employers often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in an admin or customer service role.
The ideal candidate is an extremely detail-oriented and personable multitasker who has experience as a receptionist in a fast-paced office setting. This person will bring resourcefulness, organization, and stellar communication skills to the desk.
The average hourly wage for an Entry Level Receptionist in the United States is $16 as of October 25, 2023, but the salary range typically falls between $14 and $18.
You may be able to apply directly for receptionist jobs. It will help to have good admin and customer service skills. Some employers will prefer you to have GCSEs and IT skills to work with computerised booking or payment systems.