Michigan Master Services Agreement for Information Technology Infrastructure Support Services

• Category: Contracts - Product Development
• State: Multi-State
• Control #: US-1186BG
• Format: Word; Rich Text

Description

Information technology is the study, design, development, implementation, support or management of computer-based information systems - particularly software applications and computer hardware. IT workers help ensure that computers work well for people. The Michigan Master Services Agreement (MSA) for Information Technology Infrastructure Support Services is a comprehensive contract that governs the provision of IT infrastructure support services by vendors or contractors to the State of Michigan. It sets forth the terms and conditions under which these services will be provided and serves as the foundation for IT infrastructure projects within the state. Under the Michigan MSA, there are several types or categories of Information Technology Infrastructure Support Services, which may be further tailored based on the specific needs of the state agency or department. These categories may include: 1. Network Infrastructure Support Services: This type of support encompasses the design, implementation, maintenance, and troubleshooting of the state's network infrastructure. It includes services related to network hardware, routers, switches, firewalls, and other network components. 2. Systems Infrastructure Support Services: These services revolve around the management and maintenance of the state's systems infrastructure, including servers, storage, backup systems, virtualization technologies, and data center management. Vendors or contractors are responsible for ensuring the availability, performance, and security of these systems. 3. Desktop and End-User Support Services: This category pertains to the provision of technical assistance to end-users within the state government, including desktop support, hardware and software installation, troubleshooting, and user training. It involves managing service desk operations and ensuring timely resolution of end-user issues. 4. Security Infrastructure Support Services: These services are focused on enhancing the security posture of the state's IT infrastructure. Vendors or contractors provide security assessment, implementation, and maintenance of various security measures such as firewalls, intrusion detection systems, access controls, and vulnerability management. 5. Cloud Infrastructure Support Services: With the growing adoption of cloud technologies, this category covers services that support the state's cloud infrastructure. It includes the integration, configuration, and management of cloud-based platforms, ensuring their availability, scalability, and security. The Michigan MSA for Information Technology Infrastructure Support Services outlines the scope of work, service levels, delivery timelines, pricing structure, intellectual property rights, liability, dispute resolution mechanisms, and other essential terms and conditions. It ensures that the state receives quality IT infrastructure support services while maintaining a standardized approach across various state agencies and departments. Keywords: Michigan, Master Services Agreement, Information Technology, Infrastructure Support Services, Network Infrastructure, Systems Infrastructure, Desktop Support, End-User Support, Security Infrastructure, Cloud Infrastructure, Contract, State of Michigan, Service Levels, Delivery Timelines, Pricing Structure, Intellectual Property Rights, Liability, Dispute Resolution

The Michigan Master Services Agreement (MSA) for Information Technology Infrastructure Support Services is a comprehensive contract that governs the provision of IT infrastructure support services by vendors or contractors to the State of Michigan. It sets forth the terms and conditions under which these services will be provided and serves as the foundation for IT infrastructure projects within the state. Under the Michigan MSA, there are several types or categories of Information Technology Infrastructure Support Services, which may be further tailored based on the specific needs of the state agency or department. These categories may include: 1. Network Infrastructure Support Services: This type of support encompasses the design, implementation, maintenance, and troubleshooting of the state's network infrastructure. It includes services related to network hardware, routers, switches, firewalls, and other network components. 2. Systems Infrastructure Support Services: These services revolve around the management and maintenance of the state's systems infrastructure, including servers, storage, backup systems, virtualization technologies, and data center management. Vendors or contractors are responsible for ensuring the availability, performance, and security of these systems. 3. Desktop and End-User Support Services: This category pertains to the provision of technical assistance to end-users within the state government, including desktop support, hardware and software installation, troubleshooting, and user training. It involves managing service desk operations and ensuring timely resolution of end-user issues. 4. Security Infrastructure Support Services: These services are focused on enhancing the security posture of the state's IT infrastructure. Vendors or contractors provide security assessment, implementation, and maintenance of various security measures such as firewalls, intrusion detection systems, access controls, and vulnerability management. 5. Cloud Infrastructure Support Services: With the growing adoption of cloud technologies, this category covers services that support the state's cloud infrastructure. It includes the integration, configuration, and management of cloud-based platforms, ensuring their availability, scalability, and security. The Michigan MSA for Information Technology Infrastructure Support Services outlines the scope of work, service levels, delivery timelines, pricing structure, intellectual property rights, liability, dispute resolution mechanisms, and other essential terms and conditions. It ensures that the state receives quality IT infrastructure support services while maintaining a standardized approach across various state agencies and departments. Keywords: Michigan, Master Services Agreement, Information Technology, Infrastructure Support Services, Network Infrastructure, Systems Infrastructure, Desktop Support, End-User Support, Security Infrastructure, Cloud Infrastructure, Contract, State of Michigan, Service Levels, Delivery Timelines, Pricing Structure, Intellectual Property Rights, Liability, Dispute Resolution