Minnesota Sample Letter for Complaint about a Product from a Long Time Customer

• Category: Letters - Nonlegal - Complaints
• State: Multi-State
• Control #: US-0140LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Disheartened and Unsatisfied with Defective Product — Requesting Urgent Action [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Company Name] [Customer Service Department] [Address] [City, State, ZIP] Dear [Company Name], I hope this letter finds you well. I am writing as a long-time customer of your esteemed brand and with a heavy heart to express my extreme disappointment in the recent purchase of your product, [Product Name]. As someone who has faithfully supported your company for years, it pains me to bring this matter to your attention. On [Date of Purchase], I excitedly acquired the aforementioned product from my local retailer in [City, State]. Unfortunately, upon opening the packaging and thoroughly inspecting the item, it became apparent that it suffers from numerous defects that render it unfit for its intended purpose. Allow me to elaborate on the issues I have encountered: 1. Defect/Issue 1: [Describe the first defect or issue you have encountered with the product]. 2. Defect/Issue 2: [Describe the second defect or issue you have encountered with the product]. 3. Defect/Issue 3: [Describe the third defect or issue you have encountered with the product]. I want to emphasize that I have been a loyal customer for a substantial period, and this single faulty product does not reflect my consistent positive experiences with your brand. However, the magnitude of these defects has greatly shaken my confidence in the quality and reliability of your products. As a dedicated customer, I have always valued the excellent customer service your company provides. Therefore, I kindly request that you take the necessary steps to rectify this matter promptly. Enclosed with this letter, please find copies of the purchase receipt and any other relevant documentation, demonstrating my loyalty and the defects that I have encountered. Considering my long-standing patronage and commitment to your brand, I kindly request one of the following resolutions: 1. Replacement: I would appreciate receiving a brand-new, defect-free product that meets all quality standards. 2. Refund: Alternatively, a full refund of the purchase price, including any associated shipping expenses, would be an acceptable resolution. I expect a swift response to this complaint to restore my faith in your brand. Please contact me at your earliest convenience, within [a reasonable time-frame, such as 10 business days], to discuss further actions and address this matter effectively. I am confident that, by addressing this issue promptly and offering a satisfactory resolution, we can continue our strong customer-business relationship for many years to come. I trust that your commitment to customer satisfaction will prevail and that you will take appropriate actions to resolve this matter. Thank you in advance for your immediate attention to this complaint. I look forward to a prompt resolution. Yours sincerely, [Your Name]

Subject: Disheartened and Unsatisfied with Defective Product — Requesting Urgent Action [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Company Name] [Customer Service Department] [Address] [City, State, ZIP] Dear [Company Name], I hope this letter finds you well. I am writing as a long-time customer of your esteemed brand and with a heavy heart to express my extreme disappointment in the recent purchase of your product, [Product Name]. As someone who has faithfully supported your company for years, it pains me to bring this matter to your attention. On [Date of Purchase], I excitedly acquired the aforementioned product from my local retailer in [City, State]. Unfortunately, upon opening the packaging and thoroughly inspecting the item, it became apparent that it suffers from numerous defects that render it unfit for its intended purpose. Allow me to elaborate on the issues I have encountered: 1. Defect/Issue 1: [Describe the first defect or issue you have encountered with the product]. 2. Defect/Issue 2: [Describe the second defect or issue you have encountered with the product]. 3. Defect/Issue 3: [Describe the third defect or issue you have encountered with the product]. I want to emphasize that I have been a loyal customer for a substantial period, and this single faulty product does not reflect my consistent positive experiences with your brand. However, the magnitude of these defects has greatly shaken my confidence in the quality and reliability of your products. As a dedicated customer, I have always valued the excellent customer service your company provides. Therefore, I kindly request that you take the necessary steps to rectify this matter promptly. Enclosed with this letter, please find copies of the purchase receipt and any other relevant documentation, demonstrating my loyalty and the defects that I have encountered. Considering my long-standing patronage and commitment to your brand, I kindly request one of the following resolutions: 1. Replacement: I would appreciate receiving a brand-new, defect-free product that meets all quality standards. 2. Refund: Alternatively, a full refund of the purchase price, including any associated shipping expenses, would be an acceptable resolution. I expect a swift response to this complaint to restore my faith in your brand. Please contact me at your earliest convenience, within [a reasonable time-frame, such as 10 business days], to discuss further actions and address this matter effectively. I am confident that, by addressing this issue promptly and offering a satisfactory resolution, we can continue our strong customer-business relationship for many years to come. I trust that your commitment to customer satisfaction will prevail and that you will take appropriate actions to resolve this matter. Thank you in advance for your immediate attention to this complaint. I look forward to a prompt resolution. Yours sincerely, [Your Name]