Subject: Disheartened and Unsatisfied with Defective Product — Requesting Urgent Action [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Company Name] [Customer Service Department] [Address] [City, State, ZIP] Dear [Company Name], I hope this letter finds you well. I am writing as a long-time customer of your esteemed brand and with a heavy heart to express my extreme disappointment in the recent purchase of your product, [Product Name]. As someone who has faithfully supported your company for years, it pains me to bring this matter to your attention. On [Date of Purchase], I excitedly acquired the aforementioned product from my local retailer in [City, State]. Unfortunately, upon opening the packaging and thoroughly inspecting the item, it became apparent that it suffers from numerous defects that render it unfit for its intended purpose. Allow me to elaborate on the issues I have encountered: 1. Defect/Issue 1: [Describe the first defect or issue you have encountered with the product]. 2. Defect/Issue 2: [Describe the second defect or issue you have encountered with the product]. 3. Defect/Issue 3: [Describe the third defect or issue you have encountered with the product]. I want to emphasize that I have been a loyal customer for a substantial period, and this single faulty product does not reflect my consistent positive experiences with your brand. However, the magnitude of these defects has greatly shaken my confidence in the quality and reliability of your products. As a dedicated customer, I have always valued the excellent customer service your company provides. Therefore, I kindly request that you take the necessary steps to rectify this matter promptly. Enclosed with this letter, please find copies of the purchase receipt and any other relevant documentation, demonstrating my loyalty and the defects that I have encountered. Considering my long-standing patronage and commitment to your brand, I kindly request one of the following resolutions: 1. Replacement: I would appreciate receiving a brand-new, defect-free product that meets all quality standards. 2. Refund: Alternatively, a full refund of the purchase price, including any associated shipping expenses, would be an acceptable resolution. I expect a swift response to this complaint to restore my faith in your brand. Please contact me at your earliest convenience, within [a reasonable time-frame, such as 10 business days], to discuss further actions and address this matter effectively. I am confident that, by addressing this issue promptly and offering a satisfactory resolution, we can continue our strong customer-business relationship for many years to come. I trust that your commitment to customer satisfaction will prevail and that you will take appropriate actions to resolve this matter. Thank you in advance for your immediate attention to this complaint. I look forward to a prompt resolution. Yours sincerely, [Your Name]
Minnesota Sample Letter for Complaint about a Product from a Long Time Customer
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How to fill out Minnesota Sample Letter For Complaint About A Product From A Long Time Customer?
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FAQ
A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
Be clear and concise. Describe the item or service you bought and the problem. Include serial or model numbers, and the name and location of the seller. If you're following up on a conversation, be sure to say who you spoke with and confirm the details of your discussion.
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.
Contact the company about your complaint Then send it to: A salesperson or customer service representative. Search for a company's customer service contact information on their website. Look for links that say "contact us," "customer service," "about us," or "privacy statement."
