[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Collection Agency Name] [Address] [City, State, ZIP] Subject: Referral of Account for Collection — [Account Number] Dear Sir/Madam, I am writing to formally refer the above-mentioned account to your esteemed collection agency for further action. Despite multiple attempts to resolve the matter, the debtor has failed to make satisfactory payments, necessitating the involvement of a professional collection agency. Account Details: Account Holder's Name: [Debtor's Name] Account Number: [Account Number] Outstanding Balance: [Amount owed] Original Creditor: [Creditor's Name] Original Account Opened: [Date] Date of Last Payment: [Date or N/A if never made] Current Status: [e.g., Overdue, Delinquent] Attempts to Involvement: We have made diligent efforts to contact the debtor and resolve this issue directly. These attempts include: 1. Phone calls 2. Emails 3. Written notices via registered mail Unfortunately, these efforts have been unsuccessful in eliciting any response or payment commitment from the debtor, hence the need to escalate the matter to your collection agency. Your Role and Responsibilities: As our appointed collection agency, we expect and entrust your agency to undertake the following tasks: 1. Contact the debtor promptly, by phone and in writing, to communicate their outstanding debt and the steps they need to take for resolution. 2. Utilize all legal means necessary to collect the outstanding balance, adhering to applicable state and federal laws pertaining to collections. 3. Maintain accurate records of all communication, payments, and any subsequent agreements reached with the debtor. 4. Provide us with regular updates regarding the progress of your collection efforts and any developments pertaining to this account. 5. Remit collected funds minus any agreed-upon fees or commission in a timely manner. Legal Compliance: Please ensure that all collection activities are conducted in accordance with the Fair Debt Collection Practices Act (FD CPA) and any other applicable laws and regulations governing the collection industry. Conclusion: We appreciate your assistance in helping us recover the outstanding balance on this account. If you require any additional documentation or information to commence your collection efforts, please do not hesitate to contact us. Your prompt attention to this matter is greatly appreciated, and we look forward to a successful resolution. Thank you for your cooperation. Sincerely, [Your Name] [Your Title/Position] [Your Company Name]