This form is a sample letter in Word format covering the subject matter of the title of the form.
Subject: Request for Refund — Returned Merchandise Dear [Merchant's Name], I hope this letter finds you well. I am writing to request a refund for a recently returned merchandise purchase from your store. I have been a loyal customer of your company for several years, and I have always appreciated the quality of your products and the excellent customer service provided. However, I encountered an issue with the merchandise I purchased, which necessitates a refund. On [date of purchase], I visited your store and purchased [description of the product(s)]. Regrettably, upon inspection, I discovered that the merchandise was defective/faulty/misrepresented, and it did not meet the promised standards or specifications mentioned during the purchase. I was greatly disappointed as this was not the quality I expected from your reputable brand. To rectify the situation, I returned the merchandise to your store on [return date], adhering to your stated return policy. I have enclosed the original receipt and all relevant supporting documents as evidence of my purchase. Upon returning the item, I was informed that a refund would be issued. However, until now, I have not received any update regarding my refund. I kindly request you to process my refund as soon as possible and kindly notify me of the progress. The total amount of the purchase was [amount], and I kindly ask that it be refunded through the same method of payment used during the purchase. Additionally, I would appreciate it if you could provide an estimated timeline for the completion of the refund process. Please understand that my intention is not to cause any inconvenience or challenge your legitimacy as a business. However, due to the unsatisfactory nature of the purchased merchandise, I believe it is fair and reasonable to seek a refund. I genuinely hope that we can resolve this matter swiftly and amicably. In case there are any further questions or clarifications required, please do not hesitate to contact me at [your contact information]. I believe in your commitment towards customer satisfaction, and I trust that you will handle this matter promptly and professionally. Thank you for your attention to this matter. I look forward to receiving a favorable response within [reasonable timeframe, e.g., two weeks]. Should my refund be processed outside this period, I reserve the right to explore alternative courses of action. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number]
Subject: Request for Refund — Returned Merchandise Dear [Merchant's Name], I hope this letter finds you well. I am writing to request a refund for a recently returned merchandise purchase from your store. I have been a loyal customer of your company for several years, and I have always appreciated the quality of your products and the excellent customer service provided. However, I encountered an issue with the merchandise I purchased, which necessitates a refund. On [date of purchase], I visited your store and purchased [description of the product(s)]. Regrettably, upon inspection, I discovered that the merchandise was defective/faulty/misrepresented, and it did not meet the promised standards or specifications mentioned during the purchase. I was greatly disappointed as this was not the quality I expected from your reputable brand. To rectify the situation, I returned the merchandise to your store on [return date], adhering to your stated return policy. I have enclosed the original receipt and all relevant supporting documents as evidence of my purchase. Upon returning the item, I was informed that a refund would be issued. However, until now, I have not received any update regarding my refund. I kindly request you to process my refund as soon as possible and kindly notify me of the progress. The total amount of the purchase was [amount], and I kindly ask that it be refunded through the same method of payment used during the purchase. Additionally, I would appreciate it if you could provide an estimated timeline for the completion of the refund process. Please understand that my intention is not to cause any inconvenience or challenge your legitimacy as a business. However, due to the unsatisfactory nature of the purchased merchandise, I believe it is fair and reasonable to seek a refund. I genuinely hope that we can resolve this matter swiftly and amicably. In case there are any further questions or clarifications required, please do not hesitate to contact me at [your contact information]. I believe in your commitment towards customer satisfaction, and I trust that you will handle this matter promptly and professionally. Thank you for your attention to this matter. I look forward to receiving a favorable response within [reasonable timeframe, e.g., two weeks]. Should my refund be processed outside this period, I reserve the right to explore alternative courses of action. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number]