Subject: Apology for Over Shipment [Your Company Name] Dear [Customer's Name], I hope this letter finds you in good health and high spirits. My name is [Your Name] and I am writing on behalf of [Your Company Name]. I would like to sincerely apologize for the inconvenience caused due to the over shipment of goods to your address. We understand that receiving an excess quantity of goods can create a hassle for you, which is far from our intention as a reputable company. Our internal systems, unfortunately, experienced a technical glitch, leading to this error in processing your order. We take full responsibility for this oversight and want to assure you that steps have been taken to rectify the situation and prevent any such recurrence in the future. To address this issue, we have arranged a pickup for the surplus products at your convenience, at absolutely no cost to you. Our representative will contact you within the next [timeframe] to schedule the collection. Alternatively, if you are open to keeping the additional items, we would be happy to offer you a discount of [X]% on your next order as a token of our appreciation for your understanding and cooperation. At [Your Company Name], we value our customers' satisfaction above everything else, and we deeply regret any inconvenience this may have caused. We uphold our commitment to providing exceptional customer service, and we assure you that your feedback has been taken seriously, and necessary measures have been implemented to prevent similar situations in the future. In addition to the corrective actions, we would love the opportunity to serve you better going forward. Please accept a complimentary gift voucher worth [X amount] to be redeemed on your next purchase with us. It is our way of expressing gratitude for your patience and cooperation during this challenging time. Once again, please accept our sincerest apologies for any inconvenience caused by this oversight. We greatly appreciate your continued support and value your business. If there are any further concerns or anything else we can do to alleviate the inconvenience, please do not hesitate to reach out to our customer service team at [contact details]. Thank you for your understanding and trust in [Your Company Name]. We look forward to regaining your full confidence in our services. Warm regards, [Your Name] [Your Position] [Your Company Name]
Subject: Apology for Over Shipment [Your Company Name] Dear [Customer's Name], I hope this letter finds you in good health and high spirits. My name is [Your Name] and I am writing on behalf of [Your Company Name]. I would like to sincerely apologize for the inconvenience caused due to the over shipment of goods to your address. We understand that receiving an excess quantity of goods can create a hassle for you, which is far from our intention as a reputable company. Our internal systems, unfortunately, experienced a technical glitch, leading to this error in processing your order. We take full responsibility for this oversight and want to assure you that steps have been taken to rectify the situation and prevent any such recurrence in the future. To address this issue, we have arranged a pickup for the surplus products at your convenience, at absolutely no cost to you. Our representative will contact you within the next [timeframe] to schedule the collection. Alternatively, if you are open to keeping the additional items, we would be happy to offer you a discount of [X]% on your next order as a token of our appreciation for your understanding and cooperation. At [Your Company Name], we value our customers' satisfaction above everything else, and we deeply regret any inconvenience this may have caused. We uphold our commitment to providing exceptional customer service, and we assure you that your feedback has been taken seriously, and necessary measures have been implemented to prevent similar situations in the future. In addition to the corrective actions, we would love the opportunity to serve you better going forward. Please accept a complimentary gift voucher worth [X amount] to be redeemed on your next purchase with us. It is our way of expressing gratitude for your patience and cooperation during this challenging time. Once again, please accept our sincerest apologies for any inconvenience caused by this oversight. We greatly appreciate your continued support and value your business. If there are any further concerns or anything else we can do to alleviate the inconvenience, please do not hesitate to reach out to our customer service team at [contact details]. Thank you for your understanding and trust in [Your Company Name]. We look forward to regaining your full confidence in our services. Warm regards, [Your Name] [Your Position] [Your Company Name]
