[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Bank Name] [Bank Address] [City, State, ZIP] Subject: Fraudulent Charges Against Client's Account — Immediate Action Required Dear [Bank Name] Fraud Prevention Team, I am writing to bring to your immediate attention the fraudulent charges that have been made on my client's account with [Bank Name]. As their representative, I am gravely concerned about the security of their financial assets and demand swift action to rectify this situation. Account Holder Information: Name: [Client's Full Name] Account Number: [Client's Account Number] Date of Birth: [Client's Date of Birth] Contact Number: [Client's Contact Number] Email Address: [Client's Email Address] Nature of Fraudulent Charges and Timeline: 1. Unauthorized Transaction Details: — Date: [Insert Date(s)— - Description: [Describe the transaction(s) in detail] — Amount: [Specify the fraudulent amount(s) charged] 2. Supporting Evidence: Please find attached copies of the relevant billing statements and any other supporting documents that confirm unauthorized transactions on my client's account. These documents further substantiate our claim against the fraudulent charges. 3. Immediate Action Required: In light of these fraudulent activities, I demand the following actions to be taken promptly: a. Temporarily Freeze the Account: To prevent further unauthorized transactions, please freeze all activities immediately on the mentioned account until a thorough investigation is carried out. b. Conduct a Comprehensive Investigation: I urge you to investigate the reported fraudulent charges diligently and provide us with a detailed report of your findings. This should include any information regarding how the unauthorized transactions occurred and the steps taken to mitigate such incidents from occurring in the future. c. Reimbursement of Fraudulent Charges: I expect the fraudulent charges to be refunded to my client's account without delay. Kindly keep us informed of the progress and timeline for reimbursement. d. Strengthen Account Security: Once the investigation is complete, I request you to enhance the security measures for my client's account. This may include changing account passwords, implementing additional layers of authentication, or any other necessary measures to prevent future unauthorized access. 4. Ongoing Communication: Please acknowledge receipt of this letter within five working days, indicating that the investigation is underway. Additionally, provide a contact person's name and direct phone number or email address for future communication on this matter. We appreciate continuous updates throughout the investigation process. 5. Legal Action: If my client's concerns are not adequately addressed and resolved within a reasonable timeframe, I will not hesitate to pursue appropriate legal action to protect their rights and hold [Bank Name] accountable for any damages incurred. We trust that [Bank Name] takes these fraudulent charges seriously and will act swiftly to safeguard our client's financial wellbeing. We fully expect your cooperation in this matter and look forward to a prompt resolution. Thank you for your immediate attention to this correspondence. Sincerely, [Your Name] [Your Title/Position] [Your Firm/Organization Name]