Subject: Apology for Accounting Errors and Past Due Notices — Resolving Outstanding Matters Dear [Recipient's Name], I am writing to extend my sincere apologies on behalf of [Your Company/Organization] for the recent accounting errors and past due notices you received. We deeply regret any inconvenience or stress this may have caused you, and we want to assure you that we are taking immediate actions to rectify the situation and prevent future errors. It has come to our attention that a series of unfortunate errors occurred in our accounting system, leading to inaccurate calculations of outstanding balances. We understand how frustrating and disappointing this must be, as it is in our best interest to maintain a seamless and efficient relationship with all of our valued clients, such as yourself. Rest assured, we have thoroughly investigated the matter and are in the process of implementing enhanced internal controls and procedures to prevent similar incidents from happening again. Promptly addressing these issues and strengthening our accounting processes is of utmost importance to us. In light of the aforementioned errors, we acknowledge that you have received past due notices inaccurately. We take full responsibility for this oversight and regret any anxiety or inconvenience it may have caused. We are committed to rectifying this matter promptly and efficiently. To resolve this issue, we have taken the necessary steps to ensure that the corrected account statements have been accurately generated and mailed to you. These statements will include the summary of your updated account balance, along with any adjustments made to correct the errors. Please note that you will not be held responsible for any late fees or penalties resulting from the accounting errors. As a gesture of goodwill and our commitment to provide exceptional service, we are waiving these charges entirely. Furthermore, we assure you that your credit history will not be affected by any erroneous account information or actions taken by us during this period. We genuinely value you as a client and appreciate your patience and understanding as we resolve this matter swiftly. Our team is available to address any concerns or questions you may have regarding your account or the corrections made. Please do not hesitate to reach out to us at [Contact Information] or respond directly to this letter. Once again, we sincerely apologize for any inconvenience caused and assure you that we are dedicated to providing accurate and reliable accounting services moving forward. Your trust and satisfaction are of utmost importance to us, and we genuinely appreciate your ongoing support and cooperation. Thank you for allowing us the opportunity to rectify this situation, and we look forward to restoring your confidence with prompt and error-free services. Yours sincerely, [Your Name] [Your Title/Position] [Your Company/Organization Name]