[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Current Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, Zip Code] Dear [Recipient's Name], I am writing to request a replacement for the damaged merchandise that I received from your company, [Company Name]. I recently purchased [product description] on [purchase date] and unfortunately, when it arrived yesterday, I discovered significant damage to the item. To provide you with the necessary details, please find enclosed a copy of the original purchase order and the invoice for your reference. The order number is [order number]. The damaged item is [provide specific description of the merchandise and its condition]. I believe the damage occurred during shipping, as the packaging was torn and the contents were noticeably mishandled. I kindly request that you take immediate action to rectify this matter by providing a prompt replacement for the damaged merchandise. As this was an important purchase for me, I would appreciate your prompt attention to this issue. I trust that [Company Name] values its customers and will ensure customer satisfaction by promptly addressing this situation. Furthermore, I ask you to provide clear instructions for the return of the damaged item. Kindly arrange for the damaged merchandise to be picked up from my address at your earliest convenience. Upon receipt of the replacement, I will ensure the damaged item is securely packaged and ready for collection. If you require any additional information or have any questions, please do not hesitate to contact me by phone at [phone number] or via email at [email address]. I would appreciate a prompt response to this matter, as I am looking forward to resolving this issue swiftly. Thank you for your attention to this matter. I look forward to your immediate response and receiving the replacement for the damaged merchandise. Sincerely, [Your Name]