Subject: Follow-up on Duplicate Order — Urgent Attention Required! Dear [Customer Name], I hope this email finds you well. I am writing to discuss an important matter regarding your recent order placed with our esteemed company, [Company Name]. It has come to our attention that a duplicate order has been processed and dispatched to your address. We apologize for any confusion or inconvenience this may have caused. Our intention is to promptly resolve this issue, ensure your satisfaction, and maintain the high-quality service you deserve. To rectify this situation, we kindly request your cooperation in one of the following ways: 1. Cancellation of the Duplicate Order: If you have not received the duplicate order or do not wish to keep it, we kindly request you to return the package to us. Attached to this email, you will find a prepaid shipping label for your convenience. Once we receive the package, we will process a full refund for the duplicate items and any associated shipping charges. 2. Retaining the Duplicate Order: If you have already received the duplicate order and would like to keep it, we apologize for any inconvenience caused and would like to provide you with a limited-time offer. As an expression of our gratitude for your understanding, we are prepared to offer you a [specific discount or gift] on your next purchase. Please note that your satisfaction remains our utmost priority, and your decision will guide us in ensuring the appropriate steps are taken promptly. Kindly reply to this email with your preferred course of action within [number of days/timeline]. If we do not receive your response, we will proceed with initiating a return for the duplicate order on your behalf. To help expedite your request, please include the following details in your response: — Order number— - Item(s) being duplicated: — Preferred course of action (cancellation or retention of duplicate order): — If applicable, indicate which item you wish to keep in case of a partial cancellation: — Any additional comments or concerns you may have: Rest assured, we deeply regret any inconvenience caused and assure you that we have taken the necessary steps to prevent such incidents from recurring in the future. Thank you for your patience, cooperation, and understanding throughout this process. We greatly value your continued support and look forward to serving you again in the future. Best regards, [Your Name] [Your Position/Title] [Company Name] [Contact Information] Keywords: Montana, follow-up, duplicate order, letter, cancellation, resolution, customer satisfaction, refund, prepaid shipping label, limited-time offer, discount, gift, response, expedite, course of action, inconvenience, cooperation, understanding, support, future.
Subject: Follow-up on Duplicate Order — Urgent Attention Required! Dear [Customer Name], I hope this email finds you well. I am writing to discuss an important matter regarding your recent order placed with our esteemed company, [Company Name]. It has come to our attention that a duplicate order has been processed and dispatched to your address. We apologize for any confusion or inconvenience this may have caused. Our intention is to promptly resolve this issue, ensure your satisfaction, and maintain the high-quality service you deserve. To rectify this situation, we kindly request your cooperation in one of the following ways: 1. Cancellation of the Duplicate Order: If you have not received the duplicate order or do not wish to keep it, we kindly request you to return the package to us. Attached to this email, you will find a prepaid shipping label for your convenience. Once we receive the package, we will process a full refund for the duplicate items and any associated shipping charges. 2. Retaining the Duplicate Order: If you have already received the duplicate order and would like to keep it, we apologize for any inconvenience caused and would like to provide you with a limited-time offer. As an expression of our gratitude for your understanding, we are prepared to offer you a [specific discount or gift] on your next purchase. Please note that your satisfaction remains our utmost priority, and your decision will guide us in ensuring the appropriate steps are taken promptly. Kindly reply to this email with your preferred course of action within [number of days/timeline]. If we do not receive your response, we will proceed with initiating a return for the duplicate order on your behalf. To help expedite your request, please include the following details in your response: — Order number— - Item(s) being duplicated: — Preferred course of action (cancellation or retention of duplicate order): — If applicable, indicate which item you wish to keep in case of a partial cancellation: — Any additional comments or concerns you may have: Rest assured, we deeply regret any inconvenience caused and assure you that we have taken the necessary steps to prevent such incidents from recurring in the future. Thank you for your patience, cooperation, and understanding throughout this process. We greatly value your continued support and look forward to serving you again in the future. Best regards, [Your Name] [Your Position/Title] [Company Name] [Contact Information] Keywords: Montana, follow-up, duplicate order, letter, cancellation, resolution, customer satisfaction, refund, prepaid shipping label, limited-time offer, discount, gift, response, expedite, course of action, inconvenience, cooperation, understanding, support, future.
