North Carolina Sample Letter for Request for Replacement of Damaged Merchandise

• Category: Letters - Nonlegal - Requests
• State: Multi-State
• Control #: US-0190LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Dear [Merchant's Name], I am writing to bring to your attention an issue regarding merchandise I recently purchased from your store. On [date], I made a purchase of [description of the damaged merchandise] at your location in [city], North Carolina. Unfortunately, upon inspecting the item, I noticed significant damage that occurred during the shipping process or prior to its arrival. To provide further context, I have been a loyal customer of your establishment for several years, and this is the first time I have encountered such an issue. I have always appreciated the high-quality products and excellent customer service your store consistently delivers. Therefore, I have faith that this matter will be resolved promptly and professionally. The damaged merchandise exhibits [describe the specific damage: scratches, cracks, dents, etc.]. I strongly believe that this damage occurred prior to my receipt of the item, as the packaging appeared to be in good condition before opening it. I have attached photographs depicting the damage for your reference and ease of evaluation. Given this situation, I kindly request a replacement for the damaged merchandise as soon as possible. I understand that accidents can happen during transportation or due to mishandling at the warehouse, but as a customer, I expect to receive undamaged products. I trust that you share the same commitment to customer satisfaction and will promptly address my request. To expedite the process, I have enclosed a copy of the purchase receipt and any other relevant documentation related to this purchase. This includes the tracking number, order number, and any warranty information applicable to the merchandise. I believe this will assist in validating my claim and facilitate the resolution process. Should you require any additional information or clarification, please do not hesitate to contact me at [your contact information]. It is my hope that we can resolve this matter amicably without any further inconvenience or delay. I have always recommended your store to family and friends, and I am confident that you will uphold your reputation by handling this situation in a satisfactory manner. I kindly request a response to this letter within [reasonable timeframe] and a confirmation of the replacement shipment. Furthermore, I look forward to your immediate attention to this matter. Thank you for your assistance and understanding. Sincerely, [Your Name]

Dear [Merchant's Name], I am writing to bring to your attention an issue regarding merchandise I recently purchased from your store. On [date], I made a purchase of [description of the damaged merchandise] at your location in [city], North Carolina. Unfortunately, upon inspecting the item, I noticed significant damage that occurred during the shipping process or prior to its arrival. To provide further context, I have been a loyal customer of your establishment for several years, and this is the first time I have encountered such an issue. I have always appreciated the high-quality products and excellent customer service your store consistently delivers. Therefore, I have faith that this matter will be resolved promptly and professionally. The damaged merchandise exhibits [describe the specific damage: scratches, cracks, dents, etc.]. I strongly believe that this damage occurred prior to my receipt of the item, as the packaging appeared to be in good condition before opening it. I have attached photographs depicting the damage for your reference and ease of evaluation. Given this situation, I kindly request a replacement for the damaged merchandise as soon as possible. I understand that accidents can happen during transportation or due to mishandling at the warehouse, but as a customer, I expect to receive undamaged products. I trust that you share the same commitment to customer satisfaction and will promptly address my request. To expedite the process, I have enclosed a copy of the purchase receipt and any other relevant documentation related to this purchase. This includes the tracking number, order number, and any warranty information applicable to the merchandise. I believe this will assist in validating my claim and facilitate the resolution process. Should you require any additional information or clarification, please do not hesitate to contact me at [your contact information]. It is my hope that we can resolve this matter amicably without any further inconvenience or delay. I have always recommended your store to family and friends, and I am confident that you will uphold your reputation by handling this situation in a satisfactory manner. I kindly request a response to this letter within [reasonable timeframe] and a confirmation of the replacement shipment. Furthermore, I look forward to your immediate attention to this matter. Thank you for your assistance and understanding. Sincerely, [Your Name]