North Carolina Sample Letter for Defective Goods

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• Control #: US-0191LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Request for Replacement or Refund of Defective Goods — North Carolina Sample Letter [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Supplier/Store Name] [Address] [City, State, ZIP] Dear [Supplier/Store Name], RE: REQUEST FOR REPLACEMENT OR REFUND OF DEFECTIVE GOODS — NORTH CAROLINA I am writing to bring a serious matter to your attention regarding a recent purchase I made from your reputable establishment. I am greatly disappointed to inform you that the product I purchased ([Product Name]) on [Purchase Date] is severely defective and does not function as described or intended. I have always trusted your store for providing high-quality products, and thus, I believe that this issue is an unfortunate anomaly. However, given the circumstances, I kindly request either a replacement of the defective [Product Name] or a full refund of the purchase price as permitted by the North Carolina Consumer Protection laws. To provide you with a thorough understanding of the defect, I would like to highlight the specific issues I am experiencing with the product: 1. [Describe the defect in detail: Mention any visual defects, malfunctions, or deviations from the product specifications] 2. [Provide any additional evidence of the defect, such as photos, videos, or reports from experts, if applicable] It is important to note that the purchase was made in good faith, with the expectation that the product would meet industry standards and perform optimally. Unfortunately, the defective [Product Name] has caused inconvenience and financial loss, leaving me with no option but to seek a resolution in accordance with my consumer rights. According to North Carolina General Statutes [G.S. 25--2-711], I request that you promptly respond to this letter within 10 days of receipt. I trust that your company aims to ensure customer satisfaction and values its reputation of delivering superior products and services to its loyal patrons. In light of the above, I request the following resolution: 1. OPTION A: Replacement — Kindly provide me with a new, fully functional [Product Name] at your earliest convenience. I request that any costs associated with shipping or returning the defective item be borne by your company. 2. OPTION B: Refund — If a replacement is not feasible, I kindly request a full refund of the purchase price, inclusive of any taxes or shipping charges. Please arrange for reimbursement via the original payment method, namely [mention your payment method, e.g., credit card, check, etc.]. Failure to address my concerns or refusal to comply with the applicable consumer protection laws may necessitate taking further action, including filing a complaint with the North Carolina Attorney General's office or initiating legal proceedings. However, I sincerely hope that such measures will not be required, as I am confident your store will prioritize customer satisfaction and promptly rectify this matter. I have attached copies of the relevant receipts, invoices, or any other supporting documents for your reference. Please acknowledge receipt of this letter at your earliest convenience, ensuring communication via the provided contact details. Thank you for your immediate attention to this matter. I look forward to your prompt and satisfactory response, enabling a swift resolution. I trust that our longstanding relationship and your commitment to customer satisfaction will prevail. Yours sincerely, [Your Name]

Subject: Request for Replacement or Refund of Defective Goods — North Carolina Sample Letter [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Supplier/Store Name] [Address] [City, State, ZIP] Dear [Supplier/Store Name], RE: REQUEST FOR REPLACEMENT OR REFUND OF DEFECTIVE GOODS — NORTH CAROLINA I am writing to bring a serious matter to your attention regarding a recent purchase I made from your reputable establishment. I am greatly disappointed to inform you that the product I purchased ([Product Name]) on [Purchase Date] is severely defective and does not function as described or intended. I have always trusted your store for providing high-quality products, and thus, I believe that this issue is an unfortunate anomaly. However, given the circumstances, I kindly request either a replacement of the defective [Product Name] or a full refund of the purchase price as permitted by the North Carolina Consumer Protection laws. To provide you with a thorough understanding of the defect, I would like to highlight the specific issues I am experiencing with the product: 1. [Describe the defect in detail: Mention any visual defects, malfunctions, or deviations from the product specifications] 2. [Provide any additional evidence of the defect, such as photos, videos, or reports from experts, if applicable] It is important to note that the purchase was made in good faith, with the expectation that the product would meet industry standards and perform optimally. Unfortunately, the defective [Product Name] has caused inconvenience and financial loss, leaving me with no option but to seek a resolution in accordance with my consumer rights. According to North Carolina General Statutes [G.S. 25--2-711], I request that you promptly respond to this letter within 10 days of receipt. I trust that your company aims to ensure customer satisfaction and values its reputation of delivering superior products and services to its loyal patrons. In light of the above, I request the following resolution: 1. OPTION A: Replacement — Kindly provide me with a new, fully functional [Product Name] at your earliest convenience. I request that any costs associated with shipping or returning the defective item be borne by your company. 2. OPTION B: Refund — If a replacement is not feasible, I kindly request a full refund of the purchase price, inclusive of any taxes or shipping charges. Please arrange for reimbursement via the original payment method, namely [mention your payment method, e.g., credit card, check, etc.]. Failure to address my concerns or refusal to comply with the applicable consumer protection laws may necessitate taking further action, including filing a complaint with the North Carolina Attorney General's office or initiating legal proceedings. However, I sincerely hope that such measures will not be required, as I am confident your store will prioritize customer satisfaction and promptly rectify this matter. I have attached copies of the relevant receipts, invoices, or any other supporting documents for your reference. Please acknowledge receipt of this letter at your earliest convenience, ensuring communication via the provided contact details. Thank you for your immediate attention to this matter. I look forward to your prompt and satisfactory response, enabling a swift resolution. I trust that our longstanding relationship and your commitment to customer satisfaction will prevail. Yours sincerely, [Your Name]