Dear [Client's Name], I hope this letter finds you well. I am writing to inform you of a matter involving fraudulent charges on your account and to provide you with the necessary information to address this issue. Firstly, let me assure you that we take fraudulent activities very seriously, and we are committed to resolving this matter promptly. Upon detecting the fraudulent charges on your account, our vigilant security system immediately alerted us to the suspicious activity. We understand the potential distress and inconvenience this situation may have caused you, and we will do our best to assist you throughout the process. In order to address this issue effectively, it is important for you to take the following steps: 1. Review Your Account: Carefully examine your account statement for any unauthorized transactions. Highlight or make a note of the specific charges that you believe are fraudulent. 2. Contact the Bank: Reach out to our customer service department at [Customer Service Number] as soon as possible to report the fraudulent charges on your account. Our dedicated team of professionals will guide you through the next steps and assist you in resolving the matter. 3. File a Fraud Report: To support our investigation, we kindly request that you file a fraud report with us. You can do so by completing the fraud report form available on our website or by visiting your nearest branch. Please provide as much detail as possible regarding the unauthorized transactions. 4. Freeze Your Account: As an additional security measure, we recommend temporarily freezing your account to prevent any further unauthorized activity. This can be done by contacting our customer service department or by using our online banking platform. 5. Dispute the Charges: We will work closely with you to dispute the fraudulent charges and initiate the necessary investigation. Our team will ensure that all necessary documentation is provided to the appropriate authorities and that your rights as our valued client are protected throughout the process. Remember, we are here to support you every step of the way. Our experienced fraud prevention team will thoroughly investigate the matter, liaise with the proper authorities, and take appropriate actions to resolve this issue as swiftly as possible. We understand the importance of safeguarding your personal and financial information, and we are committed to helping you through this challenging situation. Should you have any questions or require further assistance, please do not hesitate to reach out to our customer service department at [Customer Service Number]. Our team remains dedicated to providing you with exceptional service and securing your financial well-being. Thank you for your attention to this matter. We sincerely apologize for any inconvenience caused by these fraudulent charges and assure you that we will spare no effort in resolving this issue in a timely manner. Yours sincerely, [Your Name] [Your Title/Position] [Bank Name] [Bank Address] [City, State, ZIP] [Contact Information]
North Carolina Sample Letter for Fraudulent Charges against Client's Account
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FAQ
Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s). You may notify the bank in person, by telephone, or in writing.
Contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back. Did a scammer make an unauthorized transfer from your bank account?
The bank must provide a provisional credit to your account within 10 days, and it has up to 45 days to complete the investigation. If the bank determines that the charge was fraudulent, it must refund your money and remove the charge from your account [*].
I am writing to tell you that the payment was an unauthorized transfer. My bank account number is [x-x]. My account statement or other notification sent by you shows that an automatic payment was made to [Company name]. However this payment was unauthorized.
Under Section 611, a credit reporting agency is not required to provide consumers with the verification method or send them any written result of the dispute if it is sent electronically. A 611 credit disputing letter is sent after a credit agency confirms that the information mentioned in the letter has been verified.
Once you notify your bank or credit union about an unauthorized transaction (that is, a charge or withdrawal you didn't make or allow), it generally has ten business days to investigate the issue. The bank or credit union must correct an error within one business day after determining that an error has occurred.
Basic Information to Include in a Credit Card Dispute Letter Your Name. ... Your Account Number. ... The Amount of the Disputed Charge. ... The Date of the Charge. ... The Reason for Disputing the Charge. ... ?? Tip: Explain that you contacted the merchant before disputing the charges.
Your letter should identify each item you dispute, state the facts, explain why you dispute the information, and ask that the business that supplied the information take action to have it removed or corrected. You may want to enclose a copy of your report with the item(s) in question circled.
