Dear [Recipient's Name], I am writing to officially confirm the telephone report of a problem we discussed earlier today. This letter serves as a written confirmation of our conversation and provides further information regarding the issue at hand. Firstly, I would like to reiterate the details of our discussion. Earlier today at approximately [time], I called your esteemed department to report a problem regarding [mention the specific issue]. During our conversation, we covered various aspects of the problem, including [mention key points discussed] as well as potential solutions that were considered or proposed. In order to ensure that all necessary actions are taken promptly to address the problem, I kindly request you to review the content of this letter carefully and acknowledge your understanding and agreement by signing and returning the attached duplicate copy. [Describe in detail the problem being reported, using relevant keywords] [Include any additional important details that are relevant to the problem or its resolution] As per our discussion, I understand that it is imperative to resolve this issue within a reasonable time frame to minimize any potential disruptions or inconveniences. I have full confidence in the expertise and professionalism of your department in handling this matter efficiently. To facilitate the resolution process, I kindly request that you provide me with regular updates on the progress made. This will allow us to stay informed and ensure that open lines of communication are maintained throughout the resolution process. In the event that further clarification or additional information is required from my end, please do not hesitate to contact me via telephone at [your contact number] or via email at [your email address]. I am available at your convenience to discuss any further details or queries you may have. Thank you for your immediate attention to this matter. I greatly appreciate your commitment to resolving this problem swiftly, as it will enable us to continue our operations smoothly. I look forward to receiving your signed acknowledgment at the earliest convenience. Yours sincerely, [Your Name] [Your Position] [Your Company/Organization] [Attachments: Duplicate copy for acknowledgment]