[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Request for Clarification in Applying Payment Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to seek your assistance in clarifying a payment that I made to [Name of Company/Business] for services rendered. I have recently encountered a discrepancy in the application of this payment, and I kindly request your prompt attention to address this matter. On [date], I made a payment in the amount of $[payment amount] toward my outstanding balance with [Name of Company/Business]. The payment was made via [payment method] and should have been credited to my account. However, upon reviewing the latest statement I received, it appears that the payment has not been correctly applied to my account. According to my records, the payment made on [date] should have reduced my balance by the corresponding amount. Nevertheless, the current statement indicates that the payment has not been considered in my account's balance. To resolve this issue, I kindly request a thorough review of my account history and an explanation regarding the non-application of my payment. It is essential for me to understand the reason behind this discrepancy and ensure that the payment is credited accurately. I have attached a copy of the payment receipt for your reference. I kindly ask you to review the provided documentation and address the matter as soon as possible. Additionally, I would appreciate receiving a detailed breakdown of how my future payments will be applied to avoid any further confusion. Please understand that this situation has caused me concern and confusion. As a loyal customer/client of [Name of Company/Business], I have appreciated the services and products you provide, and I trust that this matter will be resolved promptly and to my satisfaction. I would appreciate your assistance in resolving this issue within [specify a reasonable timeline]. You may contact me via [email/phone] to provide me with updates, clarification, or resolution steps. Your prompt attention to this matter is greatly appreciated. Thank you for your understanding and cooperation. I look forward to a quick resolution of this matter. Yours sincerely, [Your Name]
North Carolina Sample Letter for Request for Clarification in Applying Payment
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