[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Name of Moving Company] [Address] [City, State, ZIP Code] Subject: Complaint Regarding Subpar Moving Services Dear [Name of Moving Company], I hope this letter finds you well. I am writing to express my deep dissatisfaction and disappointment with the moving services provided by your company during my recent relocation from [Current Address] to [New Address] in North Carolina. As a paying customer, I expected a level of professionalism, efficiency, and care that unfortunately did not materialize during the moving process. Allow me to recount my grievances in detail. 1. Punctuality and Organization: Upon scheduling my move, I was promised that your team of movers would arrive at my premises promptly at the agreed-upon time. However, on the moving day, your crew arrived over two hours late without any prior notice. This delay inconvenienced me greatly as I had made arrangements based on our agreed-upon schedule. 2. Negligence and Damages: Throughout the loading and unloading process, it became evident that your movers lacked the necessary skills and care in handling my belongings. As a result, several items were damaged or broken during the move. For instance, my antique wooden coffee table suffered deep scratches and a leg was completely detached, rendering it unusable. Moreover, despite properly labeling fragile boxes, numerous fragile items, such as glassware and picture frames, were shattered due to improper packing and rough handling. 3. Poor Customer Service: The behavior exhibited by your moving crew during the move was unprofessional and disrespectful. They were constantly engaged in loud conversations, disregarding any instructions I provided and showing a lack of respect for my personal property. Additionally, when I raised concerns about the damaged items, instead of addressing the issue, your staff denied responsibility, refusing to compensate for the damages caused. Considering the outlined issues that have transpired during my move, I urge you to take immediate action to rectify the situation. I respectfully request the following: 1. Full reimbursement for the repair or replacement of the damaged items, including my antique coffee table and any other items identified as being broken due to your movers' negligence. 2. Compensation for the emotional distress and inconvenience caused by the lack of professionalism and care displayed by your moving crew. 3. A formal apology from your company, acknowledging the substandard level of service provided. Please consider this letter as an opportunity for you to address and rectify the situation promptly. Failure to do so may result in my pursuing legal action and reporting this matter to appropriate consumer advocacy organizations and regulatory bodies. I have attached photographs of the damaged items for your perusal. Please respond within ten business days of receiving this letter to provide a formal resolution to my complaint. I expect your prompt attention to this matter. Thank you for your understanding and cooperation. I look forward to a swift and satisfactory resolution to this unfortunate incident. Yours sincerely, [Your Name]
[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Name of Moving Company] [Address] [City, State, ZIP Code] Subject: Complaint Regarding Subpar Moving Services Dear [Name of Moving Company], I hope this letter finds you well. I am writing to express my deep dissatisfaction and disappointment with the moving services provided by your company during my recent relocation from [Current Address] to [New Address] in North Carolina. As a paying customer, I expected a level of professionalism, efficiency, and care that unfortunately did not materialize during the moving process. Allow me to recount my grievances in detail. 1. Punctuality and Organization: Upon scheduling my move, I was promised that your team of movers would arrive at my premises promptly at the agreed-upon time. However, on the moving day, your crew arrived over two hours late without any prior notice. This delay inconvenienced me greatly as I had made arrangements based on our agreed-upon schedule. 2. Negligence and Damages: Throughout the loading and unloading process, it became evident that your movers lacked the necessary skills and care in handling my belongings. As a result, several items were damaged or broken during the move. For instance, my antique wooden coffee table suffered deep scratches and a leg was completely detached, rendering it unusable. Moreover, despite properly labeling fragile boxes, numerous fragile items, such as glassware and picture frames, were shattered due to improper packing and rough handling. 3. Poor Customer Service: The behavior exhibited by your moving crew during the move was unprofessional and disrespectful. They were constantly engaged in loud conversations, disregarding any instructions I provided and showing a lack of respect for my personal property. Additionally, when I raised concerns about the damaged items, instead of addressing the issue, your staff denied responsibility, refusing to compensate for the damages caused. Considering the outlined issues that have transpired during my move, I urge you to take immediate action to rectify the situation. I respectfully request the following: 1. Full reimbursement for the repair or replacement of the damaged items, including my antique coffee table and any other items identified as being broken due to your movers' negligence. 2. Compensation for the emotional distress and inconvenience caused by the lack of professionalism and care displayed by your moving crew. 3. A formal apology from your company, acknowledging the substandard level of service provided. Please consider this letter as an opportunity for you to address and rectify the situation promptly. Failure to do so may result in my pursuing legal action and reporting this matter to appropriate consumer advocacy organizations and regulatory bodies. I have attached photographs of the damaged items for your perusal. Please respond within ten business days of receiving this letter to provide a formal resolution to my complaint. I expect your prompt attention to this matter. Thank you for your understanding and cooperation. I look forward to a swift and satisfactory resolution to this unfortunate incident. Yours sincerely, [Your Name]
