North Carolina Inquiry of Credit Cardholder Concerning Billing Error

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Multi-State
Control #:
US-1110BG
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Word; 
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Description

This form is intended for use in a sale of goods transaction between a buyer in the United States and a buyer in a foreign country. This form is drafted from the seller's perspective and contains "pro-buyer" provisions with respect to damages, changes, orders, and remedies. This form covers the terms and conditions of purchases and sales to be made over an extended period. Many of the provisions included in the agreement are similar to those that would be found in a sales agreement between two domestic parties.

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FAQ

Section 1026.13(c)(2) requires creditors to investigate the dispute, correct any errors found, and notify the consumer of the outcome no later than two complete billing cycles or 90 days after receiving the billing error notice.

If you believe an error has been made on your credit card bill, you should send your credit card company a written letter within 60 days of the charge appearing on your billing statement. The letter should include information that identifies yourself and what you are disputing.

If you have an issue with your credit card or bank account, report it to the Consumer Financial Protection Bureau. Go to consumerfinance.gov/complaint or call (855) 411-CFPB (2372).

Requirements of the Fair Credit Billing Act Consumers have 60 days from the time they receive their credit card bill to dispute a charge with a card issuer. Charges must be over $50 to be eligible for dispute.

Before you get yourself involved in a lengthy formal dispute, speak with the merchant. Bring your receipt and credit card statement, and take the time to explain the discrepancy. The merchant may clear up the mistake without having to involve the credit card company. If not, take your complaint to the next level.

If you believe an error has been made on your credit card bill, you should send your credit card company a written letter within 60 days of the charge appearing on your billing statement. The letter should include information that identifies yourself and what you are disputing.

How to Dispute a Billing ErrorRespond quickly. You have 60 days from the time the billing statement is sent to request a correction, so act quickly.Your request needs to be in writing.Then you wait.Don't withhold payment!Cover yourself.25-Oct-2015

If you believe an error has been made on your credit card bill, you should send your credit card company a written letter within 60 days of the charge appearing on your billing statement. The letter should include information that identifies yourself and what you are disputing.

To take advantage of the law's consumer protections, you must: write to the creditor at the address given for "billing inquiries," not the address for sending your payments, and include your name, address, account number, and a description of the billing error.

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North Carolina Inquiry of Credit Cardholder Concerning Billing Error