North Carolina Confronting a Troubled Employee Checklist

State:
Multi-State
Control #:
US-159EM
Format:
Word; 
Rich Text
Instant download

Description

This checklist provides clear directives to management in the do's and don'ts of confronting a troubled employee.
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FAQ

6 Ways to Deal with Disruptive EmployeesListen. When an employee is causing issues or being difficult, it's easy to stop paying attention to them.Be clear and to the point.Stay professional.Document progress.Tell them the consequences.Follow the right processes.

The key to managing difficult or disruptive employees is to distinguish the person from his or her behaviors. Talk to the employee about the behaviors being unacceptable, but take care not to make any personal attacks on who the employee is as a person.

Specific examples of disruptive behavior:Numerous conflicts, verbal abuse, or poor relationships with customers, co-workers, supervisors, or others. Inappropriate reaction to criticism of conduct or job performance. Persistent complaining about being treated unfairly.

How to Manage an Employee Who Doesn't Respect YouMaintain a Positive Attitude. As difficult as it may be, it's important to avoid lowering yourself to the employee's level.Document Expectations.Resist Micromanaging.Accept Blame.Draw the Line.Discipline Insubordination.

How do you deal with disrespectful employees?Remain calm when facing disrespect. When someone is being disrespectful, it's tempting to react with anger in the heat of the moment.Listen.Provide clear feedback.Document incidents.Be consistent.Enforce rules.Check in on other employees.

Handling a toxic worker requires a certain finesseand some strategy.Have a thoughtful discussion in private.Be prepared for pushback.Document everything.Offer constructive feedback in public.Comment on the behavior, not the character.Continue to grow as a manager.

Here are some methods you can try if you have disrespectful employees in your workplace:Remain calm when facing disrespect.Listen.Provide clear feedback.Document incidents.Be consistent.Enforce rules.Check in on other employees.

10 Best Practices to Deal With Difficult EmployeesBe timely and deal with issues as they arise.Be open to the employee's perspective.Keep it short, and let the employee respond.Show empathy and genuine care.Don't sandwich negative feedback between positive reinforcement.Give positive feedback when it's deserved.More items...

Write it down. When dealing with a toxic employee, make a record of every step of the review process. "First, document all the behavior in a concise way and have a serious talk with the individual that explains exactly what has to change in the behavior," Caprino said.

If you're dealing with a difficult employee, following these steps can help you resolve the situation.Critique behavior, not people.Identify the causes of the problem.Be open to feedback.Give clear directions.Write down expectations and specific consequences.Monitor progress.Plan ahead.Stay calm and show respect.

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North Carolina Confronting a Troubled Employee Checklist