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Application Hosting Service Level Agreement

North Carolina Application Hosting Service Level Agreement

Name: North Carolina Application Hosting Service Level Agreement
Brand: US Legal Forms
Rating: 4.83 (400 reviews)

Category:

Technology - Websites - Hosting

State:

Multi-State

Control #:

US-KWP-0070

Format:

Instant download

Description

This form is an Application for Hosting a Service Level Agreement. The licensee agrees to provide the end-user with access to such hardware, software, and network connections that may be required. The document also provides that the licensee is given up to five gig of disk space and the licensee will be responsible for additional disk space. The parties expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to the licensee, and access to such materials by the licensee is done at the licensee's sole risk.

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FAQ

If you'd like to reap similar IT advantages, follow these five steps to draw up a great SLA.Step 1: Define your SLA scope.Step 2: Set response and resolution times.Step 3: Create ownership and escalation points.Step 4: Monitor performance and measure compliance.Step 5: Establish change control in the IT SLA.

A Service Level Agreement (SLA) is a contract that is made between a service provider and a customer, which ensures that a minimum level of service is maintained. SLAs in the cloud computing industry cover response times and service availability.

There are four SLA conditions as mentioned below: Start Condition. Pause Condition. Stop Condition.

Types of SLACustomer-based SLA. This type of agreement is used for individual customers and comprises all relevant services that a client may need while leveraging only one contract.Service-based SLA. This SLA is a contract that includes one identical type of service for all of its customers.Multi-level SLA.

The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.

There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.

A service level agreement (SLA) is an agreement between an IT Service provider and a customer. For instance, you are a customer of a bank and the bank provides services to you.

SLAs features include: Specific details and scope of provided services, including priorities, responsibilities and guarantees. Specific, expected and measurable services at minimum or target levels. Informal or legally binding.

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After award of contract the complete bid file will be available to anyto a more specific Service Level Agreement (SLA) agreed to in ... From herewith in this TOS, AUP, SLA (Service Legal Agreement), the usage of "us",SolidSpace.com and fill out the corresponding cancellation form to ...3 Simplify the complicated processes of applying service level objectives to the data and storing the results in contract databases on the SLM server. Cloud Service Level Agreement · Network Uptime ?100% SLA. Atlantic.Net guarantees the network will be available 100% of the time in a given month. · Cloud Server ... ERP software Offerors offering hosted services and / or software as a servicein this RFP, for the Town of Winterville, in the State of North Carolina. This web site availability Service Level Agreement (SLA) applies to you ifyour mission critical hosting environment in someone else's hands takes a ... This SLA does not apply to the availability of Third Party Services whichMONITORING RESPONSES: server and service down alerts will be ... SERVICE LEVEL AGREEMENTS: The ability of the Vendor to meet the service requirements outlined herein will be a consideration in the award of this contract. "Hosting Services" means the information technology used to host the contentthe Services to the standards stated in the Service Level Agreement for the ... This Service Level Agreement ("SLA") sets forth the framework forNorth Carolina Local Education Agencies (LEAs), Charter Schools, ...

North Carolina Application Hosting Service Level Agreement

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