Dear [Company Name], I am writing to inform you about a recent issue I encountered with one of your products that I purchased online. On [date], I received my order, but unfortunately, the merchandise arrived damaged. I ordered a [describe the product], and upon opening the package, I noticed that the item had several noticeable scratches and dents. As a long-time customer, I am disappointed with the condition in which the merchandise arrived. I have attached photographs of the damaged product for your reference. I understand that mistakes happen, and I believe it is within my right to request a replacement for the damaged item. Furthermore, I kindly request that you replace the faulty merchandise with a new one that is free from any defects. Furthermore, I would appreciate it if you could expedite this process, as I was looking forward to using the [describe the product]. Furthermore, I am confident that your company values customer satisfaction and will promptly resolve this issue. If there are any specific procedures or documents needed, please inform me so that I can provide the requested information as soon as possible. I would appreciate a response within [reasonable timeframe] to initiate the replacement process. Thank you for your attention to this matter. I hope for a swift resolution, and I look forward to hearing from you soon. Sincerely, [Your Name] [Your Contact Information]