[Your Name] [Your Address] [City, State, ZIP Code] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], We hope this letter finds you in good health and high spirits. We appreciate your recent communication regarding the expired warranty on your [Product Name/Model]. At [Your Company Name], we value our customers' satisfaction and are committed to providing the utmost assistance even beyond the warranty period. We understand your concerns and recognize the importance of addressing your service needs promptly. Our team has carefully reviewed your request and explored available options to assist you. After evaluating the situation, we have identified several avenues through which we can provide the necessary support, despite the expired warranty. 1. [Extended Warranty Option]: We offer an extended warranty plan that can cover the repair or replacement costs associated with your [Product Name/Model]. This plan would ensure that your device continues to perform optimally while providing you with peace of mind. 2. [Out-of-Warranty Service]: We acknowledge that your product is no longer covered by our standard warranty; however, we offer a paid service option to address the issues you are experiencing. Our team of certified technicians will diagnose and rectify any defects your device may have incurred, ensuring it returns to full functionality. 3. [Troubleshooting Support]: In some cases, a product issue may be resolved over the phone or through remote assistance. Our customer service representatives are available to guide you through a series of troubleshooting steps to help identify the problem. This service is available to you free of charge. To proceed with any of the above options, we kindly request you to provide us with additional details about the specific problem you are encountering. Please email us at [customer support email] or call our dedicated customer service line at [customer support phone number] to initiate the service process. We are committed to resolving your concerns and ensuring your satisfaction. Our team strives to deliver exceptional service, and we appreciate your patience and understanding. We extend our gratitude for your continued support of our products and look forward to assisting you in any way possible. Thank you for choosing [Your Company Name]. We genuinely value your business and the trust you have placed in us. Sincerely, [Your Name] [Your Title/Position] [Your Company Name]