Nebraska Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Letters - Nonlegal - Apology
• State: Multi-State
• Control #: US-0431LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP] Subject: Apology and Proposal for Over shipped Merchandise Dear [Customer's Name], I hope this letter finds you in good health and high spirits. First and foremost, I would like to extend my sincerest apologies for any inconveniences caused due to the over shipment of merchandise from [Your Company Name]. We deeply regret the error and assure you that we are taking immediate steps to rectify this situation. We understand that receiving more than the expected amount of merchandise can be overwhelming and can disrupt your business operations. Furthermore, we deeply value your partnership and trust; hence, we want to make it right as quickly as possible. To resolve this issue, we propose the following options: 1. Return Authorization and Free Return Shipping: If it is convenient for you, we can initiate a return authorization (RA) for the excess merchandise and arrange free return shipping. This will ensure that the surplus items are returned to our warehouse without any cost to you. 2. Discounted Price: Alternatively, if you agree to keep the over shipped merchandise, we would like to offer a discounted price on the excess items as compensation for the inconvenience caused. This way, you can benefit from our error by receiving additional merchandise at a reduced cost. 3. Donation to Charity: In case the surplus items are not suitable for your business requirements, we can collaborate with your preferred charitable organization to donate the excess goods. We believe this gesture would not only help rectify our mistake but also contribute to those in need. Please indicate your preferred option by [mention a deadline] so that we can proceed accordingly and promptly. We want to assure you that we have implemented additional measures to prevent such errors from occurring in the future. We value your business and appreciate your understanding and patience during this time. Once again, we deeply apologize for any inconvenience or disruption this may have caused and assure you that we are committed to resolving the matter to your satisfaction. Our aim is to maintain a strong and long-standing relationship with you. Should you have any questions, concerns, or require any further assistance, please do not hesitate to contact our dedicated customer service team at [customer service phone number] or via email at [customer service email]. Thank you for your understanding, and we look forward to your response. Sincerely, [Your Name] [Your Title] [Your Company Name]

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP] Subject: Apology and Proposal for Over shipped Merchandise Dear [Customer's Name], I hope this letter finds you in good health and high spirits. First and foremost, I would like to extend my sincerest apologies for any inconveniences caused due to the over shipment of merchandise from [Your Company Name]. We deeply regret the error and assure you that we are taking immediate steps to rectify this situation. We understand that receiving more than the expected amount of merchandise can be overwhelming and can disrupt your business operations. Furthermore, we deeply value your partnership and trust; hence, we want to make it right as quickly as possible. To resolve this issue, we propose the following options: 1. Return Authorization and Free Return Shipping: If it is convenient for you, we can initiate a return authorization (RA) for the excess merchandise and arrange free return shipping. This will ensure that the surplus items are returned to our warehouse without any cost to you. 2. Discounted Price: Alternatively, if you agree to keep the over shipped merchandise, we would like to offer a discounted price on the excess items as compensation for the inconvenience caused. This way, you can benefit from our error by receiving additional merchandise at a reduced cost. 3. Donation to Charity: In case the surplus items are not suitable for your business requirements, we can collaborate with your preferred charitable organization to donate the excess goods. We believe this gesture would not only help rectify our mistake but also contribute to those in need. Please indicate your preferred option by [mention a deadline] so that we can proceed accordingly and promptly. We want to assure you that we have implemented additional measures to prevent such errors from occurring in the future. We value your business and appreciate your understanding and patience during this time. Once again, we deeply apologize for any inconvenience or disruption this may have caused and assure you that we are committed to resolving the matter to your satisfaction. Our aim is to maintain a strong and long-standing relationship with you. Should you have any questions, concerns, or require any further assistance, please do not hesitate to contact our dedicated customer service team at [customer service phone number] or via email at [customer service email]. Thank you for your understanding, and we look forward to your response. Sincerely, [Your Name] [Your Title] [Your Company Name]