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Responding to Inquiries: Tips & Best Practices Prompt response. Best to respond the same day or at least within 24-48 hours to their inquiry. ... Brief but informative information on particular trip or trip they may be suited for. Courteous, genuine, & relevant chat to get to know them. ... Preferred communication. ... Follow up.
Follow the below steps while writing a formal letter: Write your name and contact information. ... Mention the date. ... Write the recipient's name and contact information. ... Include Salutation. ... Write the subject line of the letter. ... Write body of the letter. ... Include a sign-off. ... Proofread your letter.
Refer to the request. Inform the reader of your efforts to handle his or her request; then promote a specific product or service. Explain how to order and invite further inquiry. Close on a friendly note.
The Inquiry letter is used to explain all credit inquiries in the last 120 days. When the lender pulls credit OR when credit is automatically pulled at borrower submission.
Submitting a letter: Include your name, home address, and mortgage account number. Identify the error. Tell your servicer exactly what error you believe occurred. ... Do not write your letter on your payment coupon or other payment form you get from your servicer. Send the letter to the proper address.
Here are some of the things mortgage experts recommend you include: The date you're writing the letter. The lender's name, mailing address, and phone number. Your full legal name and loan application number. Your explanation, with references to any supporting documents you're including. Your mailing address and phone number.
Content of replies: Acknowledging receipt of an enquiry/request. ... Explaining action taken as a consequence of the enquiry. ... Making suggestions / justifying recommendations / pointing out pros and cons / hedging. ... Apologising and rejecting proposals. ... Stipulating action requested or to be taken.
Dear [Customer's Name], Thank you for reaching out and showing interest in our product/service. Our current pricing for [product/service] is [provide pricing details here]. These costs reflect the value and quality we provide to our customers.