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Give the basics Include your account number, if you have an account with the business, and the related transaction number. Give the product name and its serial or model number. State the date and place you bought the product or service or had it repaired or serviced. Give important details about the transaction.
To ensure that your complaint about a product or service is heard by a company, you can follow these steps: Contact the company directly: Look for contact information on the company's website, such as an email address, phone number, or contact form.
How to complain effectively ? and get results Put it in writing. Be reasonable. Know your consumer law. Go to the right place. Give a deadline. Say what you want. Take the matter further.
Registered users can lodge a complaint online with the National Consumer Helpline portal of Ministry of Consumer Affairs, Food and Public Distribution.
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.
STATE AGENCIES Get tips on consumer protection, or file a grievance through the website. You can contact the office at (402) 471-2682 or the Consumer Protection Division at (800) 727-6432.
Put it in writing It is helpful to put your complaint in writing if you can. If this isn't something you feel comfortable doing, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Make sure to write 'complaint' at the top of your letter or email, so there can be no doubt.
For consumers with questions, Consumer Specialists in our Consumer Affairs Response Team are available every day at 402-471-2682 or toll-free statewide at 1-800-727-6432. To report scams to the Attorney General's Office, click on the ?Report a Scam? icon found on our home page at .protectthegoodlife.nebraska.gov.