Subject: Urgent Request for Replacement of Damaged Merchandise — New Hampshire Dear [Supplier/Service Provider's Name], I hope this letter finds you well. I am writing to address an unfortunate incident regarding the recent delivery of [product name] that I received from your esteemed company on [delivery date]. Regrettably, the merchandise arrived in a damaged condition, causing significant inconvenience to both my business and valued customers. As a reputable supplier, I trust that you will empathize with the importance of promptly addressing this issue and ensuring customer satisfaction. I kindly request your immediate attention to arrange a replacement for the damaged merchandise without any delay. To assist you in processing this request smoothly, I have outlined the details of the damaged product below: 1. Product Details: — Product Name: [Product Name— - Quantity: [Number of units] — Order Number: [Order Number— - Invoice Number: [Invoice Number] 2. Description of damages: — [Specify the nature and extent of the damages, providing specific details such as broken parts, scratches, dents, etc.] It is vital to underline that the product was delivered to my business address located in [City, New Hampshire] and was signed for by our warehouse personnel upon receipt. Hence, it is imperative that the replacement item be sent to the same address using a reliable shipping service. I kindly request you to bear the shipping charges associated with the replacement shipment as a gesture of good faith and to maintain our long-standing business relationship. In addition to the replacement of the damaged merchandise, I kindly request you to ensure that the replacement item undergoes a thorough quality check before dispatching it. This will ensure that the replacement item is in pristine condition and meets the required standards. Given the urgency of this matter, I would appreciate a prompt response and action from your side. Kindly provide me with an estimated timeline for the replacement shipment to reach my business address. Additionally, if you require any further information or supporting documents, please do not hesitate to contact me at [your contact details] or [email address]. I thank you in advance for your swift attention to this matter and your commitment to maintaining a mutually beneficial business relationship. I look forward to receiving an immediate response and a satisfactory resolution to this issue. Yours sincerely, [Your Name] [Your Business Name] [Your Contact Details]