Dear [Customer's Name], Thank you for reaching out to us regarding your recent inquiry about the cancellation of your coverage in New Hampshire. We understand that this situation may have caused inconvenience, and we are here to assist you. We apologize for any confusion or frustration this may have caused. Our records indicate that we received your request for cancellation of coverage effective [date]. However, it appears that there might have been a misunderstanding or error in the process, leading to the cancellation of your coverage beyond the requested date. We have thoroughly reviewed your policy and are taking immediate action to rectify this situation. Rest assured that we value you as a customer and want to ensure that your coverage is reinstated as soon as possible. Our team is diligently working to reinstate your policy retroactively to the requested cancellation date to ensure there are no gaps in your coverage. Moreover, we understand the importance of providing clear communication and transparency during such circumstances. We apologize if our previous communication failed to meet your expectations in terms of clarity and detail. Moving forward, we will make sure that all future communications regarding your policy are explicit and comprehensive in order to avoid any further confusion. If you have any additional concerns or questions, please do not hesitate to contact our dedicated customer service team at [phone number] or via email at [email address]. Our representatives are available to assist you during our regular business hours. We value your feedback and will use it to improve our services. Again, we apologize for any inconvenience this situation may have caused you, and we appreciate your understanding and patience throughout the resolution process. You are an important customer to us, and we remain committed to providing you with the best possible coverage and services. Thank you for bringing this matter to our attention, and we assure you that we are taking immediate action to resolve it. Sincerely, [Your Name] [Your Title] [Insurance Company Name]